Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Supporting Technical Experts at TechnipFMC
Technical experts give your organization its competitive edge, but how do you identify, support, and develop technical talent over time? At APQC's 2022 Process and Knowledge…
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Every leader knows that culture determines the success or failure of an organization. At APQC’s 2022 Process and Knowledge Management Conference, José Castro, Head of…
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The customer experience is critical to the success of your organization, but do your business processes reflect that importance? In a breakout session from APQC’s 2022…
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Supply chain leaders are well-positioned to play a critical role in helping organizations achieve their sustainability goals, especially by virtue of their work with…
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Meeting today’s business goals while trying to achieve tomorrow’s sustainability goals is no easy task. However, some organizations have figured out a way to grow their…
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Retail data is a crucial input for supply chain professionals as they work to deal with the challenges of today and plan for the challenges and opportunities of tomorrow…
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Based on an October 2021, APQC webinar presentation by Tapaswee Chandele, global vice president of talent and development at The Coca-Cola Company, this article summarizes…
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The business adage “innovate or die” may sound hyperbolic, but it also happens to be true. Organizations today face a range of challenges, whether from a global pandemic,…
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In this APQC interview, Tapaswee Chandele, Global Vice President of Talent and Development at The Coca-Cola Company, talks about Coca-Cola’s efforts to foster a learning…
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Data science, digital, and IT specialty skills are in high demand and short supply. In this article, you will learn about the benefits and risks of filling technical skills…
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For any organization, launching a knowledge management (KM) or process program is a big endeavor with lots of tough decisions to make. Fortunately, organizations don’t need…
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Organizations are seeking new and better ways to drive innovation, and many are looking to knowledge management (KM) for support. This article outlines ways to connect KM and…
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Digital transformation has immense implications for driving productivity and innovation in the petrochemicals industry, particularly in areas such as R&D and manufacturing…
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Scaling Expertise in Oil & Gas
Given the ups and downs impacting the workforce, the unique skillsets required for the work, and the existential risk associated with mistakes, companies across the oil and…
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Improving Inventory Management in Retail
Inventory management is always a delicate balance, and now, it’s more important than ever to get that balance right. In this article, you will learn about inventory…