Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask usResource Results
-
In this session, participants learned about the pressing challenges organizations face in managing their wealth of knowledge and information. The session explored the…
-
In this session, CRB Group discussed how to innovate and adapt during times of uncertainty in order to deliver business value enhancements and inventive solutions. The…
-
The session focused on the development of Ogletree Deakin's KM engagement strategy, highlighting our journey from a members-only approach to a more collaborative and…
-
In 2023, APQC recognized eight organizations for their level of maturity in Knowledge Management (KM). This recognition was based on evaluating their KM programs using APQC’s…
-
Investing in effective enterprise content management processes is crucial for organizations. APQC's research on successful content management programs shows how to formulate…
-
The customer experience is critical to the success of your organization, but do your business processes reflect that importance? In a breakout session from APQC’s 2022…
-
Given the reality of cybercrime and the threats that it poses to all organizations, cybersecurity has become an extremely important part of supplier risk management and…
-
Articles|
Keep BPM Visible to Senior Leaders
Research consistently proves that increased leadership involvement results in greater change and buy-in for improvement initiatives. BPM needs executive-level sponsorship to…
-
Business process management delivers real benefit to organizations. See several examples of definitive gains from best-practice organizations identified by APQC here.
-
Developing an enterprise-wide process model is a daunting task, particularly for large, complex organizations. This article offers four best practices to guide your efforts…
-
Articles|
Funding for Business Process Management
Learn how best-practice organizations allocate funds to business process management (BPM). Based on APQC research, this article explains how resources, funds, and reporting…
-
Digital transformation has immense implications for driving productivity and innovation in the petrochemicals industry, particularly in areas such as R&D and manufacturing…
-
On an APQC webinar, APQC Senior Advisor Darcy Lemons facilitated a panel on communities featuring leaders from KM programs recognized by APQC’s Excellence in Knowledge…
-
For Alvaro Caamaño (Business Process Architect, Intel), setting up a business process management (BPM) framework is like building a house: Without the right foundations and a…
-
In March 2020, APQC hosted a webinar with KM leaders from Toyota Motors North America, Ruckus Networks, and Schlumberger to find out how they have overcome cultural hurdles…