Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Behavior change is a critical success factor for process improvement initiatives, but for Paul Fjelsta, far too many organizations go about the work of behavior change in the…
-
Articles|
Value Stream Mapping with the Vanguard Group
In The Vanguard Group’s old state, it was operating in business silos. It was a very inefficient process which led to multiple handoffs; a staggering 45 percent of work was…
-
Articles|
Simulation Modeling at the Port of Vancouver
Simulation modeling provides a risk-free, cost efficient mean of examining the operation of complex processes and test improvement ideas before they are implemented. During a…
-
Cherwell Software needed a program to streamline manual and sometimes duplicative processes in place to convert a prospect to a customer. This overview describes Cherwell’s…
-
When digital transformation initiatives fail to deliver value to an organization, leaders rightly wonder whether the time and resources devoted to these efforts are well…
-
Webinars & Videos|
Developing a Growth Mindset for Finance Talent Development
Are you growth-minded? Your Finance team’s evolution starts with cultivating a growth mindset. In a constant changing world, the need for finance associates to “think…
-
Articles|
Enabling People for Sustainable Process Work
At its core, process management is the administrative activities aimed at (1) defining a process, (2) establishing responsibilities, (3) evaluating process performance, and …
-
Webinars & Videos|
PCF Case Studies: How Organizations Use the Process Classification Framework
Countless organizations have adopted APQC's Process Classification Framework (PCF)® for benchmarking, content management, and process improvement. Learn about their stories…
-
According to APQC’s research, approximately three-fourths of organizations are undergoing a digital transformation. However, executing an effective transformation is often…