Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask usResource Results
-
During APQC’s 2024 conference, the Canadian Medical Protective Association (CMPA) showcased a knowledge capture process using a suggestion management system. They utilized…
-
As part of APQC’s 2024 conference, Brad Bannwart (Senior Program Manager, KM) and Nancy Allen (Senior Program Manager, Global Supply) shared insights and lessons learned from…
-
In this session, the Canadian Medical Protective Association (CMPA) discussed how they benefited from business process improvement (BPI) and content management. CMPA…
-
Articles|
Looking at Knowledge Management Through the Systems & Human Lenses: Can One Exist Without the Other?
During this session, participants discussed the delicate balance that success requires when implementing knowledge management initiatives, emphasizing the importance of human…
-
During this session, Brad Bannwart (Senior Program Manager, KM) and Nancy Allen (Senior Program Manager, Global Supply) shared insights and lessons learned from the journey…
-
Articles|
Partnering with Rutgers University at APQC
In 2021, APQC partnered with Rutgers University to engage undergraduate and graduate-level supply chain management students in real-world research. Through this experience,…
-
Articles|
Keep BPM Visible to Senior Leaders
Research consistently proves that increased leadership involvement results in greater change and buy-in for improvement initiatives. BPM needs executive-level sponsorship to…
-
Business process management delivers real benefit to organizations. See several examples of definitive gains from best-practice organizations identified by APQC here.
-
Developing an enterprise-wide process model is a daunting task, particularly for large, complex organizations. This article offers four best practices to guide your efforts…
-
Articles|
Funding for Business Process Management
Learn how best-practice organizations allocate funds to business process management (BPM). Based on APQC research, this article explains how resources, funds, and reporting…
-
Webinars & Videos|
Teach for America’s Local KM Diagnostic
This short video features Shannon Steffes, senior managing director of org- wide knowledge management at Teach for America, describing the tool her team developed for local…
-
Digital transformation has immense implications for driving productivity and innovation in the petrochemicals industry, particularly in areas such as R&D and manufacturing…
-
From APQC’s Sourcing and Procurement Blueprint for Success, this article details the benefits of applying a fully standardized commodity coding system. These findings are…
-
Articles|
Next 90 Days Educators ‘Panel Discussion
There are still many uncertainties around COVID-19, ranging from its economic impact to how organizations build resiliency and plan for the future. As part of the Educators…
-
Webinars & Videos|
Restoring Healthcare Supply Chains Before a COVID-19 Second Wave
Healthcare organizations shouldn't restore supply chains to pre-pandemic levels; rather, they should focus on greater cost effective and efficient operations. In this session…