Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Investing in effective enterprise content management processes is crucial for organizations. APQC's research on successful content management programs shows how to formulate…
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With any knowledge management (KM) tool or approach, the key to success is getting people to use it. Employees want KM to be intuitive, easy, and embedded into their regular…
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Access to an organization’s collective knowledge boosts employees’ productivity and ability to innovate. But enabling knowledge access is a challenge, especially in large and…
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Faced with content findability challenges throughout the business, it would have been easy for Shopify to look for a shiny new tool to fix all its KM problems. Instead, the…
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Sustainability in Industrial Products
Supply chain leaders are well-positioned to play a critical role in helping organizations achieve their sustainability goals, especially by virtue of their work with…
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A Conversation About Knowledge Management and Organizational Culture
Organizational culture is a determining factor of KM success. Some cultures block the flow of knowledge by encouraging secrecy, stoking internal rivalries, emphasizing…
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Given the reality of cybercrime and the threats that it poses to all organizations, cybersecurity has become an extremely important part of supplier risk management and…
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People and culture factors can make or break a knowledge management (KM) program. With engaged employees and a supportive culture, KM thrives. Without these factors, KM…
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Too often, leaders and other stakeholders struggle to see the value of KM initiatives or feel that KM programs do not deliver as much business impact as they should. For…
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How Innovative Is Your KM Approach?
How do you imagine your approach to knowledge management will look one, two, or five years from now? Will you be considered indispensable, or will your KM approach fail to…
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Business process management delivers real benefit to organizations. See several examples of definitive gains from best-practice organizations identified by APQC here.
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Keep BPM Visible to Senior Leaders
Research consistently proves that increased leadership involvement results in greater change and buy-in for improvement initiatives. BPM needs executive-level sponsorship to…
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Developing an enterprise-wide process model is a daunting task, particularly for large, complex organizations. This article offers four best practices to guide your efforts…
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Funding for Business Process Management
Learn how best-practice organizations allocate funds to business process management (BPM). Based on APQC research, this article explains how resources, funds, and reporting…
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Tying Knowledge to Action: Strategies for a Modern Digital Workplace
For at least a decade, people have struggled to understand why finding information at work is so much harder than it is outside of work. These problems intensified in 2020,…