Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Reports & White Papers|
Data-Driven Culture: How to Nurture, Lead, and Sustain It
To become a data-driven organization, you need a data-driven culture. When your organizational culture prizes evidence-based decisions over hunches and subjective judgements,…
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Articles|
How to Measure Innovation
How should a company measure innovation? Innovative companies know that innovation has many faces, and that they can’t boil innovativeness down to just a single metric. A…
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Articles|
Balanced Scorecard: Common Measures
Balanced scorecard (BSC) is a management practice that aligns measures from an organization's strategic goals to specific process measures. BSC complements financial data …
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Articles|
Picking the Right Manufacturing Measures
This article discusses how organizations can select the most appropriate manufacturing measures and how they can effectively communicate performance. It also identifies key…
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In a field driven by precision and efficiency, supply chain organizations are looking for the right measures to track their performance and indicate opportunities for…
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Articles|
How to Pick the Right Supply Chain Measures
In a field driven by precision and efficiency, supply chain organizations are looking for the right measures to track their performance and indicate opportunities for…
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Articles|
Picking the Right Procurement Measures
This article outlines how organizations can select the most appropriate procurement measures and effectively communicate procurement performance. It also provides key…
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Effective customer service helps ensure that your customers are repeat buyers, your brand maintains a good reputation, and the money you invest in customer service is well…
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In 2018, and again in 2024, APQC carried out survey research to better understand the common challenges and priorities associated with operational KPIs for process and…
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Articles|
How to Use APQC's Process Audit Template
Process audits help organizations to evaluate the health of a specific process or process group. Organizations looking to evaluate the maturity of their entire process…
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In 2018 and again in 2024, APQC carried out survey research to better understand the common challenges and priorities associated with operational KPIs for process and…
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Articles|
Process Audits and Process Maturity Assessments: What They Are and How They Are Different
Process audits and process maturity assessments are valuable practices that can help organizations get the most out of their process work. When used effectively, process…
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Reports & White Papers|
APQC's Process Maturity Model
Process audits help organizations to evaluate the health of a specific process or process group. Most often, they are used to determine critical gaps in understanding,…
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Reports & White Papers|
Building Blocks of Success: Seven Tenets of Process Management Maturity Model
APQC’s Seven Tenets of Process ManagementSM are tools that can help organizations move from the “developed” stage and overcome the issues where so many organizations go wrong…
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APQC’s Seven Tenets of Process ManagementSM are tools that can help organizations move from the “developed” stage and overcome the issues where so many organizations go wrong…
