Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates|
APQC's Seven Tenets of Process Management Supporting Content and Best Practices
This resource guides you towards the best approach to improving your business process management with detailed definitions and process steps for each of APQC's Seven Tenets…
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Reports & White Papers|
2024 Process & Performance Management Priorities & Challenges Survey Report
APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2024.This report explores trends in…
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As organizations continue to put greater emphasis on data-driven decision making, the ability to provide relevant measures and timely access to data has become more important…
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Articles|
Tackling the Measure Selection Process
To stay resilient in a fast-changing and highly competitive environment, organizations must have a good handle on their performance data. But many organizations struggle with…
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In July 2021, APQC hosted two roundtable conversations with process and performance management professionals to discuss common challenges and leading practices related to…
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Articles|
Creating Indexes
An index is a way to create a composite measure by aggregating multiple measures into a single indicator (e.g., gender gap, productivity, cost of living adjustment, or job…
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This best practice has been updated from the original published in 2011. Understanding an organization's current level of process management maturity helps leaders make…