Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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How can a development bank leverage knowledge management to make positive change in people’s lives? Dr. Susann Roth, Chief of Knowledge Management at the Asian Development…
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Tools & Templates|
KM Strategy and Program Development FAQ
This guide answers the questions APQC hears most related to knowledge management (KM) strategy and program development.
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Tools & Templates|
Business Criteria to Filter Prospective KM Approaches: Description and Instructions
When comparing prospective KM approaches, APQC recommends evaluating each against strategic and business criteria in order to weed out ones that will not sufficiently meet…
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Tools & Templates|
Business Criteria to Filter Prospective KM Approaches: Editable Tool
When comparing prospective KM approaches, APQC recommends evaluating each against strategic and business criteria in order to weed out ones that will not sufficiently meet…
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Tools & Templates|
Implementation Issues to Consider When Selecting KM Approaches: Description and Instructions
When comparing prospective KM approaches, APQC recommends evaluating each against strategic and business criteria in order to weed out ones that will not sufficiently meet…
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Tools & Templates|
Implementation Issues to Consider When Selecting KM Approaches: Editable Template
When comparing prospective KM approaches, APQC recommends evaluating each against strategic and business criteria in order to weed out ones that will not sufficiently meet…
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Tools & Templates|
Matrix to Compare Prospective KM Approaches: Description and Instructions
When developing an organization’s knowledge management portfolio, a KM team must uncover the knowledge needs of various business groups and then compare prospective KM…
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Tools & Templates|
Matrix to Compare Prospective KM Approaches: Editable Template
When developing an organization’s knowledge management portfolio, a KM team must uncover the knowledge needs of various business groups and then compare prospective KM…
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Over time, knowledge management programs mature, business priorities shift, and new technologies emerge. Due to these changes, KM teams need to periodically revisit their…
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Tools & Templates|
Business Factors to Consider When Evaluating Organizational Knowledge Needs: Editable Template
The first step in designing, reexamining, and/or updating an organization’s portfolio of KM approaches is to ensure that the KM team understands the knowledge needs of the…
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Tools & Templates|
KM Needs and Influencing Factors: Description and Instructions
Once a KM team has identified the most urgent knowledge needs in the business, its next task is to decode those business needs into the language of knowledge management. To…
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Tools & Templates|
KM Needs and Influencing Factors: Editable Template
Once a KM team has identified the most urgent knowledge needs in the business, its next task is to decode those business needs into the language of knowledge management. To…
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Every successful knowledge management program starts with a clear, focused strategy directed at issues of strategic importance to the business. This article explains how to…
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Tools & Templates|
Business Factors to Consider When Evaluating Organizational Knowledge Needs: Description and Instructions
The first step in designing, reexamining, and/or updating an organization’s portfolio of KM approaches is to ensure that the KM team understands the knowledge needs of the…
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Articles|
Getting Started with Knowledge Management
This article explains what KM is, the different types of knowledge that it deals with, the business needs it helps solve, and common tools and approaches to help knowledge…