Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Articles|
KM Essentials: Roadmap To Success
This article summarizes a recent webinar hosted by Cindy Hubert and Lynda Braksiek, from APQC, which covered Knowledge Management (KM) fundamental concepts and highlighted…
-
Presentation Slides|
2023 Excellence in KM Showcase: Unveiling Insights from High-achieving KM Programs
In this webinar, you will learn about APQC's Excellence in Knowledge Management program (EiKM) , and Knowledge Management Capability Assessment Tool and hear from two…
-
Investing in effective enterprise content management processes is crucial for organizations. APQC's research on successful content management programs shows how to formulate…
-
In a recent webinar, APQC's Darcy Lemons and Lynda Braksiek share insights on how to get started, no matter where you are in your knowledge management journey. In addition,…
-
Presentation Slides|
Back to School Edition: KM Essentials Never Go Out of Style!
In this webinar, APQC's Lynda Braksiek and Cindy Hubert discuss the components of a successful Knowledge Management program. They cover the Knowledge Flow Process Framework,…
-
Presentation Slides|
How to Leverage APQC's KM Maturity Assessment
In this webinar, APQC's Darcy Lemons and Lynda Braksiek provide an overview of APQC's Knowledge Management Capability Assessment Tool and the process for getting started…
-
APQC’s KM Measurement Alignment Worksheet helps KM programs explicitly connect their measures to things that matter to the business. The worksheet provides a simple,…
-
Within recent years, knowledge management (KM) has undergone significant change, driving innovative approaches to help address urgent business needs. KM is constantly…
-
Many organizations struggle with managing enterprise content due to a lack of proper processes. This leads to content being stored in random places, duplicates being made,…
-
Presentation Slides|
2023 Pulse Check: Top KM Priorities & Predictions
Over the past few years, knowledge management (KM) has undergone significant changes and is now driving innovative approaches to address pressing business needs. KM teams are…
-
Presentation Slides|
Knowledge Hub and Training: The Power Duo to Turbocharge Employee Performance
According to studies, humans retain only 2% of what they have learned a month later. To transform employee performance, a modern knowledge hub delivers contextually relevant…
-
In 2022, over 400 KM leaders were surveyed about their programs' inputs and outputs. In this executive summary, 11 best practices are summarized into four broad categories: …
-
Presentation Slides|
How Knowledge Management Helped Change NASA’s Culture
An essential component of a knowledge management program is to use lessons learned from the past to prevent future tragedies. While NASA has a long history of technical…
-
Content management requires good systems, but technology issues often mask more fundamental gaps around poorly designed content strategy, insufficient enabling processes,…
-
Presentation Slides|
Content Management: Lessons from the Front
Content management requires good systems, but technology issues often mask more fundamental gaps around poorly designed content strategy, insufficient enabling processes,…