Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Presentation Slides|
Search as the Lifeblood of Any Digital Workspace
At APQC’s 2023 Conference, Dave Boland (Chief Knowledge Officer) and Susan Sommers (Director, Innovation and Solutions) shared insights and lessons learned from Ogletree…
-
Presentation Slides|
How AI Can Revolutionize Enterprise Search: Insights from Sinequa
Scott Parker from Sinequa presented an overview of how generative AI and other emerging search technologies can improve enterprise search systems, enabling employees to…
-
Presentation Slides|
Where Digital and Tacit Knowledge Meet
In this session, Merck's Grace Chen and Melanie Adams present a case study outlining how traditional and new KM approaches helped preserve expertise in the face of a pause in…
-
Benchmarking and assessing your knowledge management program can help you identify areas of improvement, set goals and targets, measure progress, learn from best practices,…
-
Data is useless if no one can find it. So how can organizations ensure the right data is easily accessible when staff needs it most? For intellectual property law firm, Fish…
-
Articles|
Ensuring Knowledge Continuity at NASA
Susan Snyder and Michael Bell share how NASA has created tools and processes to capture mission-critical expertise and promote the importance of knowledge sharing.This is an…
-
In this session, Merck's Grace Chen and Melanie Adams present a case study outlining how traditional and new KM approaches helped preserve expertise in the face of a pause…
-
Articles|
Turning Chaos Into Opportunity
APQC’s 2023 conference concluded with remarks from keynote speaker Dr. Shimi Kang (Psychiatrist and Author), Lynda Braksiek (Principal Research Lead, APQC), and speaker and…
-
Jason Drake, Director of Innovation Enablement at Tate & Lyle, a global supplier of food and beverage ingredients to industrial markets, discusses the beginning of his…
-
Recently, knowledge management has been elevated to a global level at Novartis. They have secured executive-level sponsorship from the highest levels of senior management and…
-
When the operational excellence team at Pratt & Whitney decided to improve their operating systems, they wanted to ensure integration with their KM framework. CJ Nusom and…
-
In thinking about how to organize and hand off continuous improvement initiatives, Land O’Lakes presenter Gabriella Corradi (Animal Nutrition Training Manager) realized that…
-
When conceptualizing and building a knowledge management program at your organization, one of the things you should do first is understand the different types of archetypes…
-
Scott Parker from Sinequa presented an overview of how generative AI and other emerging search technologies can improve enterprise search systems, enabling employees to find…
-
Articles|
Ramping Up KM—and Scaling Down—At CRB
KM teams should always be equipped with a strong business case for the value of their work—and be ready to shift their priorities on a dime in response to change. Suzan…
Key performance indicators and benchmarking data related to your search results are available. Click "View All Measure Spotlight Results" to open the search results.