Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Optimizing Recruiter Workload
In the field of HR, recruiter workload is a long-standing topic of debate. In fact, determining the optimal recruiter workload is a high stakes task. The greater the volume…
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Time to Fill a Job Opening
Lengthy hiring processes have long-lasting negative effects. Employers that are slow to move candidates through the hiring process lose the best talent to competitors that…
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3 Key Steps for Addressing Turnover
An organization’s turnover rate provides key insights into the health of its workforce and its approach to human capital management more broadly. But in order to be…
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Quality of hire is considered a key measure of recruiting process performance. Yet, due to its subjective nature, quality of hire is difficult to assess. This article answers…
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In this article, we review six productivity measures for finance that small organizations can use to measure and track the health of their finance function:total cost to…
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Benchmarking R&D, product development, and innovation performance by comparing process inputs, outputs, and outcomes against leading companies—both within and outside your…
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Average Tenure of FP&A Employees
In a competitive labor market, leading organizations stand out for their ability to retain finance employees longer than their peers. Based on data from our Planning and…
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Sales forecasting is a discipline that any strong finance team will want to master and is especially important in industries where the majority of an organization’s operating…
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In 2018, and again in 2024, APQC carried out survey research to better understand the common challenges and priorities associated with operational KPIs for process and…
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A primary reason APQC’s Process Classification Framework (PCF)® is the most used process framework in the world is its adaptability. The framework’s common language for…
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APQC's Benchmarking Methodology
APQC's four-phase benchmarking methodology can guide organizations through the benchmarking process and into sustained improvement. These steps, gleaned from two decades of…
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What is Benchmarking?
Following a rigorous process is essential to any successful benchmarking program. This article explains APQC's approach to benchmarking, detailing APQC's four-phased…
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Supply Chain Management Tune-Up Diagnostic
Examine the four essential supply chain metrics included in this diagnostic to ensure that your practices will keep you running ahead of the competition. APQC's Supply Chain…
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The performance measure Actual Production Rate as a Percentage of the Maximum Capable Production Rate evaluates how well an organization is using its installed manufacturing…
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As manufacturing organizations navigate disruptions resulting from the global pandemic such as labor shortages and social distancing requirements, production is ramping back…
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