Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
KM for a More Virtual Workforce
With COVID-19 prompting a sudden and massive shift to virtual work, knowledge management (KM) professionals are looking at what elements of collaboration have changed, how to…
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Building KM Skills: World Vision, U.S. Department of State, and NASWA Discuss Traits for Success
In March 2020, APQC hosted a webinar with KM leaders from World Vision International, the U.S. Department of State, and the National Association of State Workforce Agencies …
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In March 2020, APQC hosted a webinar with KM leaders from Toyota Motors North America, Ruckus Networks, and Schlumberger to find out how they have overcome cultural hurdles…
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In March 2020, APQC hosted a webinar where KM leaders from the U.S. Army Engineer Research and Development Center, REI Systems, and Amgen described ways to formally integrate…
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Knowledge management (KM) has a natural affinity with science, technology, engineering, and math (STEM) disciplines. However, STEM workers themselves may not know what KM is,…
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Understanding Customer Profitability
Understanding customer profitability can be a complicated undertaking for any organization—especially one that has multiple lines of business. This article gleans insights…
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In 2019, APQC launched the Excellence in Knowledge Management Award to recognize mature, sustainable KM programs that are delivering significant value to their organizations…
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Simulation Modeling at the Port of Vancouver
Simulation modeling provides a risk-free, cost efficient mean of examining the operation of complex processes and test improvement ideas before they are implemented. During a…
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Several years ago, Boone County Schools applied process and performance management principles to its operations department to generate over a million dollars in savings. Now,…
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When Dr. Todd Cramer started as its superintendent, the Maumee City School district had many areas that needed improvement. During APQC’s 2019 Process and Performance…
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Preparing students for success after graduation does not need to come at the expense of academic excellence. In a presentation at APQC’s 2019 Process and Performance…
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In the past two years, Adventist HealthCare Rehabilitation's (AHC’s) director of business processes and projects, Marya De LaCruz Sabalbaro, has worked with her organization…
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Have you read a standard operation procedure (SOP) lacking any insight on how to do your job or spent an overwhelming amount of time searching for additional information and…
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As a highly effective approach to quality assurance, Lean Six Sigma (LSS) focuses on continuous improvement tools and techniques to eliminate waste, increase productivity,…
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Government entities are known to be hierarchical, conservative, and characterized by silos. As such, it’s hard for government organizations to change. At APQC’s 2019 Process …
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