Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
Using a Process Framework as a Taxonomy
Organizations need not begin with a blank sheet of paper in developing a content taxonomy. Functioning as a “common language,” a taxonomy is a hierarchy of categories used to…
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A key benefit of using any process framework is having common language and clarity around an organization’s processes. Without definitions, the processes are still open to…
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Disruptive events and large-scale changes can drastically shift process performance. These disruptions can be internal or external as well as positive or negative, but they…
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This Q&A article with ScottMadden, part of a four-part series, examines issues surrounding moving transaction-oriented administrative activity into a shared services model…
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This Q&A article with ScottMadden, part of a four-part series, examines delicate issues surrounding moving transaction-oriented administrative activity into a shared services…
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Speed to results is critical for any fledgling knowledge management program. The faster KM can switch from planning to execution and start delivering value to the business,…
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Reports & White Papers|
10 Steps to Get a KM Program Off the Ground
Speed to results is critical for any fledgling knowledge management program. The faster KM can switch from planning to execution and start delivering value to the business,…
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In February 2021, APQC hosted Philip Peck (VP Advisory Services and Finance Transformation Practice, Peloton Consulting Group) for a conversation about integrated business…
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Large-scale disruptions have a knack for separating the wheat from the chaff in the business world. For each war, recession, natural disaster, or market disruption, some…
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In this Q&A interview with Brad DeMent and Trey Robinson, partners in ScottMadden's Corporate and Shared Services consulting practice, APQC examines the current and future…
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This Q&A article with ScottMadden, part of a four-part series, tackles best practices in shared services governance—and how governance structures can be used to whittle down…
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This Q&A article with ScottMadden, part of a four-part series, examines delicate issues surrounding the allocation of people and work to a shared services environment. What…
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APQC research finds that many large global organizations are re-thinking their strategies for delivering administrative and decision support services to internal customers…
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In December 2020, Brad DeMent (Partner and Finance Practice Lead) and Trey Robinson (Partner) from management consulting firm ScottMadden delivered a webinar to discuss the…
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In December 2020, Brad DeMent (Partner and Finance Practice Lead) and Trey Robinson (Partner) from management consulting firm ScottMadden delivered a webinar to discuss the…
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