Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Talent Acquisition Best Practices
Recruiting functions are charged with reducing time and cost to hire while maintaining or increasing the quality of hires. Understanding talent acquisition best practices is…
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Employee Communication Best Practices
Organizations that excel at managing and delivering employee communications will see the day-to-day benefits of a more connected and engaged workforce. This article…
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Preparing Finance Reports for the Board
In many organizations, the board of directors is responsible for setting policies that ensure the financial health of the organization, verifying financial standing, and…
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APQC's Open Standards Benchmarking® in logistics indicates that organizations are still trying to find the right balance between carrying enough inventory and minimizing…
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Inventory Optimization: Show Me the Money
How can your organization optimize inventory to avoid excessive carrying costs and still satisfy demand? This article looks at the key components of inventory optimization as…
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In this session, Merck's Grace Chen and Melanie Adams present a case study outlining how traditional and new KM approaches helped preserve expertise in the face of a pause…
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Reports & White Papers|
Eleven Practices of Highly Effective KM Programs
To address knowledge-related issues, many KM programs have been asked to rethink their strategies, adopt new technologies, and provide more precise strategic direction to…
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Process analysis involves gathering a set of requirements and needs to guide process design, improvement, and measurement. Organizations can use process analysis to either: …
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Every process has inherent risks that can result in unintended consequences. Understanding the source of risks, as well as the reliability of a process, allows an…
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Process frameworks like APQC’s Process Classification Framework (PCF)® can be used for an array of applications, ranging from understanding an organization’s current state …
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This article describes five ways that leading organizations design and implement a strategic direction for their KM programs. The five tactics are illustrated with examples…
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To keep pace with evolving business needs, KM professionals must continually broaden and deepen their skills. In June 2022, APQC hosted a roundtable discussion facilitated…
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How can a development bank leverage knowledge management to make positive change in people’s lives? Dr. Susann Roth, Chief of Knowledge Management at the Asian Development…
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Faced with content findability challenges throughout the business, it would have been easy for Shopify to look for a shiny new tool to fix all its KM problems. Instead, the…
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Setting the Stage for KM at Prudential
When knowledge resources are scattered across disparate repositories, it’s easy for employees to become frustrated and overwhelmed as they search for the knowledge they need…
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