Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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APQC shared our latest research insights and the value of the ongoing partnership between knowledge management (KM) and process and performance management (PPM). Participants…
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Presentation Slides|
Process Excellence Journey: "Learning Up” Together!
What do you do when you have a unique business model needing to go through a transformational journey? Chumash Enterprises partnered with APQC to answer this question and…
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Presentation Slides|
Flux: Growing Through Change
Being adaptable and flexible have always been hallmarks of effective leadership and a fulfilling life. But in a world of ever-more change—and an ever-faster pace of change…
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What do you do when you have a unique business model needing to go through a transformational journey? Chumash Enterprises partnered with APQC to answer this question and…
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As a nationally renowned poet and former Googler, Tucker Bryant has identified a handful of powerful tools poets have relied on for millennia to unshackle themselves from…
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Articles|
Flux: Growing Through Change
Being adaptable and flexible have always been hallmarks of effective leadership and a fulfilling life. But in a world of ever-more change—and an ever-faster pace of change…
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Articles|
The Knowing-Doing Phenomenon
It’s not enough to just collaborate and learn, you must act. Knowledge management (KM) gives you the insights and expertise you need to enable innovation, empower people, and…
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Presentation Slides|
Connecting the Dots: The Evolving Knowledge & Process Partnership
APQC shared our latest research insights and the value of the ongoing partnership between knowledge management (KM) and process and performance management (PPM). Participants…
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Webinars & Videos|
Expert Advice in Taking Change Management to the Next Level
In this video from the 2024 APQC Conference, Megan Costello, change management professional, discusses what she views as the most important component of change, what is…
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Presentation Slides|
What to Expect in Process and Performance Management in 2024
APQC's process and performance management research team conducted its annual survey to understand the common challenges and priorities of practitioners in 2024. The survey…
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Webinars & Videos|
What to Expect in Process and Performance Management in 2024
APQC's process and performance management research team conducted its annual survey to understand the common challenges and priorities of practitioners in 2024. The survey…
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Amid the hype of technologies like AI and a constantly changing business landscape, it’s easy for organizations to forget the importance of key skills like collaboration and…
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APQC’s Seven Tenets of Process ManagementSM are tools that can help organizations move from the “developed” stage and overcome the issues where so many organizations go wrong…
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Articles|
Culture is a Key Foundation for Process Work
Each year, APQC carries out a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners. In this article, APQC…
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Webinars & Videos|
The Difference Between Change and Communication Plans
Change management is crucial for any organizational change, be it transformation, implementation of business strategy, technology adoption, knowledge management, or process…