Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Treasury Operations: Services Industry Practices Spotlight Report
Prepared using APQC’s Open Standards Benchmarking® data in Treasury Operations, this report highlights qualitative performance indicator (KPI) benchmarks and practices for…
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Data and Measures|
Treasury Operations: Utility Industry Practices Spotlight Report
Prepared using APQC’s Open Standards Benchmarking® data in Treasury Operations, this report highlights qualitative performance indicator (KPI) benchmarks and practices for…
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Articles|
KM for a More Virtual Workforce
With COVID-19 prompting a sudden and massive shift to virtual work, knowledge management (KM) professionals are looking at what elements of collaboration have changed, how to…
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Knowledge management (KM) professionals are contending with a radical reformation in how their organizations collaborate and share knowledge. KM teams must quickly respond to…
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Data and Measures|
Interactive Planning, Budgeting, and Forecasting Tune-up Diagnostic
Examine the essential metrics to ensure that your practices will keep you ahead of the competition. APQC's Interactive Planning, Budgeting, and Forecasting Tune-up Diagnostic…
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Articles|
Managing Virtual Process Work
This article provides a summary of a roundtable discussion of process and performance management professionals and highlights the ways that process teams have adapted to a…
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Articles|
Process in a Pandemic
This article provides a summary of a roundtable discussion on challenges of process teams during COVID-19, how the pandemic impacts process efforts, and highlights the…
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Data and Measures|
Treasury Operations: Consumer Products/Packaged Goods Industry Practices Spotlight Report
Prepared using APQC’s Open Standards Benchmarking® data in Treasury Operations, this report highlights qualitative performance indicator (KPI) benchmarks and practices for…
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Data and Measures|
Treasury Operations: Financial Services/Banking Industry Practices Spotlight Report
Prepared using APQC’s Open Standards Benchmarking® data in Treasury Operations, this report highlights qualitative performance indicator (KPI) benchmarks and practices for…
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Data and Measures|
Treasury Operations: Government/Military Industry Practices Spotlight Report
Prepared using APQC’s Open Standards Benchmarking® data in Treasury Operations, this report highlights qualitative performance indicator (KPI) benchmarks and practices for…
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Articles|
Supply Chain Management Costs
Data from APQC's Open Standards Benchmarking in supply chain planning shows how organizations perform regarding supply chain management costs. There is a significant gap…
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The nature of finance work is rapidly changing. As automation and other advanced technologies reduce the need for humans to complete some finance tasks, other factors—such as…
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While many supply chain leaders recognize the importance of negotiation, quite a few organizations struggle to cultivate this skill among their procurement staff. APQC…
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Reports & White Papers|
Process Mining 101: Bridging Data and Process for Real-World Insights
Process mining is a process analysis method that, in many ways, turns traditional business process management (BPM) on its head. Instead of analyzing processes with sticky…
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Building a strong and sustainable community of practice is no easy task—it takes time and intentional effort to put the right foundations in place. During APQC’s 2020 KM…
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