Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Effective content management requires collaboration between different teams to align with business priorities and the user experience. Leading organizations design programs…
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To maintain high-quality content, it's essential to implement a strong content lifecycle management process. A comprehensive content lifecycle management process helps to…
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Articles|
Three Ways to Boost Content Quality
When a knowledge management team is involved in evaluating content quality and/or curating the best, most relevant materials, it helps to improve knowledge flow. A KM program…
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The role of steering and advisory committees is essential for providing ongoing strategic direction, oversight, and high-level support for KM programs. Similar considerations…
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Many organizations struggle with managing enterprise content due to a lack of proper processes. This leads to content being stored in random places, duplicates being made,…
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In an effort to improve effectiveness, many supply chain organizations are looking toward teamwork and collaboration, both internally and with external partners. They see the…
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Articles|
Guide to Change Management Methodologies
Using a proven and appropriate change management methodology has several advantages, including tracking where the organization is in the transformation process and enabling…
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Data and Measures|
2023 Managing Process Knowledge: Leading Performers Comparison
For organizations to operate efficiently, they need business processes (which outline who does what and in what order) and associated knowledge (which provides the necessary…
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The role of leadership in change management refers to the roles and responsibilities involved in guiding employees through a transition. This article presents data from APQC…
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Articles|
Evaluating Change Management Outcomes: How to Determine the Success of a Change Initiative
As APQC’s 2023 Process and Performance Management Priorities research confirmed, picking the right performance measures is a continual struggle for organizations, and change…
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When conceptualizing and building a knowledge management program at your organization, one of the things you should do first is understand the different types of archetypes…
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Scott Parker from Sinequa presented an overview of how generative AI and other emerging search technologies can improve enterprise search systems, enabling employees to find…
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Articles|
Ramping Up KM—and Scaling Down—At CRB
KM teams should always be equipped with a strong business case for the value of their work—and be ready to shift their priorities on a dime in response to change. Suzan…
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How do you capture R&D knowledge and make it accessible to multiple business units that span the globe? Sonia Henry, knowledge management lead, and France Despert, principal…
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At APQC’s 2023 Conference, Dave Boland (Chief Knowledge Officer) and Susan Sommers (Director, Innovation and Solutions) shared insights and lessons learned from Ogletree…
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