Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Behavior change is a critical success factor for process improvement initiatives, but for Paul Fjelsta, far too many organizations go about the work of behavior change in the…
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When digital transformation initiatives fail to deliver value to an organization, leaders rightly wonder whether the time and resources devoted to these efforts are well…
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Infographics|
What Makes Mercer Excellent at KM?
Professional services firm Mercer earned APQC’s 2019 Excellence in Knowledge Management Award in honor of achieving Level 3 on APQC’s KM Capability Assessment Tool at the…
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Webinars & Videos|
Content Delivery for the Digital Workplace
The “digital workplace” concept promises users the capability to see only the most useful content for their daily work tasks, whether they browse, search, or have…
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Worker's today have many options when it comes to choosing where they work. But, employers have options too--options when it comes to engaging and retaining employees. Learn…
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Infographics|
What Makes Grant Thornton Excellent at KM?
Audit, tax, and advisory firm Grant Thornton LLP earned APQC’s 2019 Excellence in Knowledge Management Award in honor of achieving Level 4 on APQC’s KM Capability Assessment…
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The U.S. Army Corps of Engineers (USACE) Southwestern Division (SWD) earned APQC’s 2019 Excellence in Knowledge Management Award in honor of achieving Level 3 on APQC’s KM…
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Articles|
Applying Agile in Knowledge Management
Agile—a project management paradigm that stresses iteration, collaboration, self-organization, and customer-centricity—is taking the business world by storm. In this article,…
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Webinars & Videos|
Tips to Motivate Knowledge Sharing and Reuse (Community Call)
Every organization has its own combination of policies and incentives to convince employees to build knowledge sharing and reuse into the way they work. In this webinar, APQC…
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