Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Webinars & Videos|
Expert Advice in Taking Change Management to the Next Level
In this video from the 2024 APQC Conference, Megan Costello, change management professional, discusses what she views as the most important component of change, what is…
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APQC’s Seven Tenets of Process ManagementSM are tools that can help organizations move from the “developed” stage and overcome the issues where so many organizations go wrong…
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This best practice has been updated from the original published in 2011. Change management is at the core of any improvement or initiative. This article explains how best…
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Articles|
APQC's Seven Tenets of Process Management
To build strong processes across the enterprise, organizations must establish a firm foundation based on seven critical tenets. Using real life examples from APQC research,…
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Infographics|
Challenges Faced with Adopting a Process Framework
Although the benefits of process frameworks are numerous, they are not without their challenges. Most frameworks require some modifications to account for differences in…
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Portfolio management is a means to apply a standardized process for improving value and project delivery. Though many organizations have a portfolio management process for…
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Articles|
Managing Change for Digital Work
APQC has surveyed and interviewed hundreds of organizations about their digital transformation initiatives over the past two years, and we consistently find that change…
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Digital transformation is hard. The good news is that most organizations already have the skills to address digital challenges: They just need to rally and focus the right…
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The term project isn’t an accurate description for digital transformation—or at least, it shouldn’t be. True digital transformation is not a one-and-done acquisition of…
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Preparing to shift toward a data-driven culture—a change that has as much to do with people as it does with data—is, accordingly, largely a people-centric activity. This is…
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Articles|
Rolling out Analytics Capabilities
In previous research on change management, Transformational Change—Making It Last, APQC found that the key components of managing or rolling out any change, especially one…
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There’s an old business adage, “You can’t manage what you don’t measure.” Best-practice organizations keep the emphasis on change objectives through targeted measures of…
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Being data driven has become something of a holy grail for modern organizations, and with good reason. According to a 2014 Economist Intelligence Unit survey of 362 global…
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Reports & White Papers|
Change Management Practices for Establishing a Data-driven Culture (Best Practices Report)
Being data driven has become something of a holy grail for modern organizations. There are many pre-requisites to an organization’s becoming data driven, but perhaps none is…
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Presentation Slides|
Strike Team: A Case Study in Conscious Leadership
Government entities are known to be hierarchical, conservative, and characterized by silos. As such, it’s hard for government organizations to change. At APQC’s 2019 Process …