Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tax and Treasury Key Benchmarks
Prepared using data from Open Standards Benchmarking® in Tax and Treasury, the articles in this collection highlight financial management tax and treasury key performance…
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Prepared using data from APQC’s Open Standards Benchmarking in Human Capital Management (HCM), this collection highlights key performance indicator (KPI) benchmarks for…
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Internal Controls Key Benchmarks
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Manage Internal Controls”…
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Managing Content So It's Fresh and Findable
Content overload, chaotic repositories, and search frustration—combined with the promise of new technology to tackle these problems—are motivating many organizations to…
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This session focused on the risks of knowledge drain and talent shortages that organizations face due to the retirement of longtime employees. Western & Southern Financial…
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In this session, attendees learned how to effectively shape the stories behind the data to make it more meaningful to stakeholders. They also discovered how Kellanova…
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The Crawl/Walk/Run of Knowledge Management
During this session, participants received guidance on establishing a knowledge management (KM) strategy and system from the beginning. The main focus was on defining KM…
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New Product/Service Development Strategy Practices
As part of ongoing research into product development and innovation, APQC has gathered information on the latest trends in new product development strategy. This collection…
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2024 Supply Chain Priorities and Challenges
This collection contains content created from APQC's 2024 annual research into priorities and challenges for Supply Chain Management.Click here for results from 2023's…
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New Product/Service Development Process Practices
As part of ongoing research into product development and innovation, APQC has gathered information on the latest trends in new product development process. This collection of…
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New Product/Service Development Measurement Practices
As part of ongoing research into product development and innovation, APQC has gathered information on the latest trends in connected product development. This collection of…
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Talent Acquisition Key Benchmarks
Prepared using APQC’s Open Standards Benchmarking® portal, the articles in this collection highlight important measures and median metric values for the Source, recruit, and…
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Connected Product Development Practices
As part of ongoing research into product development and innovation, APQC has gathered information on the latest trends in connected product development. This collection of…
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Manufacturing Key Benchmarks
These manufacturing benchmarks were prepared using data from APQC’s Open Standards Benchmarking (OSB) in Manufacturing. This collection includes articles that provide median…
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Getting the Most Out of Performance Measurement
Performance measurement can present tricky challenges for management, especially when dealing with cultural resistance. This collection of articles explains how to implement…