Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Talent Acquisition Key Benchmarks
Prepared using APQC’s Open Standards Benchmarking® portal, the articles in this collection highlight important measures and median metric values for the Source, recruit, and…
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Connected Product Development Practices
As part of ongoing research into product development and innovation, APQC has gathered information on the latest trends in connected product development. This collection of…
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Getting the Most Out of Performance Measurement
Performance measurement can present tricky challenges for management, especially when dealing with cultural resistance. This collection of articles explains how to implement…
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Procurement Key Benchmarks
Featuring data from APQC's Open Standards Benchmarking in Procurement, these articles highlight the median performance level on important procurement benchmarks for…
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Logistics Key Benchmarks
APQC has chosen a set of key benchmarks that are important for organizations to monitor and benchmark with other organizations in their industry. Featuring data from APQC’s…
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Talent Management Technology: Survey Results Snapshots
This collection contains reports that explore engagement and retention trends and practices among the organizations that completed APQC’s Open Standards Benchmarking® Talent…
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HR Technology Adoption Survey Results Snapshot
This collection provides reports that explore HR technology adoption trends and practices among organizations that completed APQC’s Open Standards Benchmarking® Human Capital…
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APQC's Process Classification Framework (PCF) - Cross-Industry and Industry-Specific Versions
This collection contains links to all the most recent versions of APQC's Process Classification Framework (PCF), including the cross-industry framework, all industry-specific…
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Managing Change
Most improvements in organizations require some degree of change. Navigating new territory and supporting employees through the change takes planning and care. This…
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Investing in effective enterprise content management processes is crucial for organizations. APQC's research on successful content management programs shows how to formulate…
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General Accounting and Reporting Key Benchmarks
Prepared using data from APQC’s Open Standards Benchmarking® in general accounting and reporting, this collection features key performance indicators (KPIs) for general…
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How can a development bank leverage knowledge management to make positive change in people’s lives? Dr. Susann Roth, Chief of Knowledge Management at the Asian Development…
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Payroll Process Technology Practices Report
APQC conducts ongoing survey research on payroll performance to help organizations assess the structure, performance, and practice of their finance functions against peers…
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Business stakeholders often underestimate the amount of time, labor, and other resources that it takes to implement robotic process automation (RPA) effectively. At APQC's…
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Setting the Stage for KM at Prudential
When knowledge resources are scattered across disparate repositories, it’s easy for employees to become frustrated and overwhelmed as they search for the knowledge they need…
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