Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Webinars & Videos|
How Organizations Manage Change: Live Panel Session
Change management strategy is a key component of any organizational change initiative, whether related to organizational transformation, change in business strategy, large…
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Articles|
Functional and Process Focused Organizations: Basic Definitions for Business Process Management
This article describes some standard definitions, including business process management (BPM), functional-based organization, and process-focused organization, to provide…
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APQC collaborated with BCG to conduct research with 185 companies to evaluate the current state of a full range of operational and supply chain resilience capabilities needed…
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Data and Measures|
Monitoring, Sensing, and Preparing for Supply Chain Risks: Industrial Products Industry
APQC collaborated with BCG to conduct research with 185 companies to evaluate the current state of a full range of operational and supply chain resilience capabilities needed…
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Data and Measures|
Monitoring, Sensing, and Preparing for Supply Chain Risks: Regional Comparison
APQC collaborated with BCG to conduct research with 185 companies to evaluate the current state of a full range of operational and supply chain resilience capabilities needed…
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Data and Measures|
Monitoring, Sensing, and Preparing for Supply Chain Risks: Revenue Comparison
APQC collaborated with BCG to conduct research with 185 companies to evaluate the current state of a full range of operational and supply chain resilience capabilities needed…
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Data and Measures|
Monitoring, Sensing, and Preparing for Supply Chain Risks: Pharmaceutical Industry
APQC collaborated with BCG to conduct research with 185 companies to evaluate the current state of a full range of operational and supply chain resilience capabilities needed…
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Data and Measures|
Monitoring, Sensing, and Preparing for Supply Chain Risks: Consumer Products/Packaged Goods Industry
APQC collaborated with BCG to conduct research with 185 companies to evaluate the current state of a full range of operational and supply chain resilience capabilities needed…
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Data and Measures|
Monitoring, Sensing, and Preparing for Supply Chain Risks: Retail and Wholesale Industry
APQC collaborated with BCG to conduct research with 185 companies to evaluate the current state of a full range of operational and supply chain resilience capabilities needed…
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Data and Measures|
Monitoring, Sensing, and Preparing for Supply Chain Risks: Electronics Industry
APQC collaborated with BCG to conduct research with 185 companies to evaluate the current state of a full range of operational and supply chain resilience capabilities needed…
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Data and Measures|
Monitoring, Sensing, and Preparing for Supply Chain Risks: Automotive Industry
APQC collaborated with BCG to conduct research with 185 companies to evaluate the current state of a full range of operational and supply chain resilience capabilities needed…
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Collections|
Managing Change
Most improvements in organizations require some degree of change. Navigating new territory and supporting employees through the change takes planning and care. This…
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This best practice has been updated from the original published in 2011. Change management is at the core of any improvement or initiative. This article explains how best…
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Data and Measures|
HR Shared Services Key Benchmarks: $5 Billion to $20 Billion Revenue
In the first half of 2023, APQC and ScottMadden completed the eighth cycle of their HR Shared Services Benchmarking study. This table highlights key performance indicators …
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Data and Measures|
HR Shared Services Key Benchmarks: More Than $20 Billion Revenue
In the first half of 2023, APQC and ScottMadden completed the eighth cycle of their HR Shared Services Benchmarking study. This table highlights key performance indicators …
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