Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask usResource Results
-
This session focused on the risks of knowledge drain and talent shortages that organizations face due to the retirement of longtime employees. Western & Southern Financial…
-
In this session, participants learned about the pressing challenges organizations face in managing their wealth of knowledge and information. The session explored the…
-
Investing in effective enterprise content management processes is crucial for organizations. APQC's research on successful content management programs shows how to formulate…
-
Ubisoft Entertainment scaled up rapidly and had a complex, messy content management environment and a competitive organizational culture that was not conducive to knowledge…
-
On an APQC webinar, APQC Senior Advisor Darcy Lemons facilitated a panel on communities featuring leaders from KM programs recognized by APQC’s Excellence in Knowledge…
-
Case Study|
Excellence in Knowledge Management at Arup
Ove Arup & Partners (Arup) is a multinational professional services firm that provides engineering, design, planning, project management, and consulting services for all…
-
Articles|
KM for a More Virtual Workforce
With COVID-19 prompting a sudden and massive shift to virtual work, knowledge management (KM) professionals are looking at what elements of collaboration have changed, how to…
-
Driving and sustaining community engagement is a challenge for many organizations, but Microsoft has found an effective way to keep energy and enthusiasm high. As part of…