Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
Leveraging an Executive Diversity Council
An executive diversity council is a group of executives who come together to focus on and advocate for diversity, equity, and inclusion (DEI) within their organization and…
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Articles|
Expert Advice on Change Management
In an environment where change is happening at an ever-increasing rate, knowledge and process management professionals have an important role to play in helping organizations…
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Tools & Templates|
End-to-End Process Map and Measures: Question-to-Insight
There are several departments and teams in any organization focused on solving problems and providing insights to support decision making (e.g., market research, competitive…
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Tools & Templates|
End-to-End Process Map and Measures: Question-to-Insight (Visio)
There are several departments and teams in any organization focused on solving problems and providing insights to support decision making (e.g., market research, competitive…
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Tools & Templates|
End-to-End Process Map and Measures: Question-to-Insight (Excel)
There are several departments and teams in any organization focused on solving problems and providing insights to support decision making (e.g., market research, competitive…
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Tools & Templates|
End-to-End Process Maps and Measures: Hire-to-Retire (Visio)
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This Visio file includes the maps…
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Tools & Templates|
End-to-End Process Maps and Measures: Hire-to-Retire (Excel)
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This Excel file includes the lists of…
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Tools & Templates|
End-to-End Process Maps and Measures: Hire-to-Retire
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This article contains key performance…
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In this article, APQC reviews cross-industry data on the percentage of positions filled by internal candidates, provides benchmarking guidance to help you better assess your…
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Tools & Templates|
Talent Acquisition: Overview of Roles and Activities Example
Part of APQC’s HR Transformation Toolkit, this document uses APQC Process Classification Framework (PCF) - Version 7.3.0 to illustrate how common HR function roles can be…
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Tools & Templates|
HR Strategy: Overview of Roles and Activities Example
Part of APQC’s HR Transformation Toolkit, this document uses APQC Process Classification Framework (PCF) - Version 7.3.0 to illustrate how common HR function roles can be…
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Tools & Templates|
Talent Development: Overview of Roles and Activities Example
Part of APQC’s HR Transformation Toolkit, this document uses APQC Process Classification Framework (PCF) - Version 7.3.0 to illustrate how common HR function roles can be…
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Tools & Templates|
Employee Information and Analytics: Overview of Roles and Activities Example
Part of APQC’s HR Transformation Toolkit, this document uses APQC Process Classification Framework (PCF) - Version 7.3.0 to illustrate how common HR function roles can be…
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Tools & Templates|
Rewards and Retention: Overview of Roles and Activities Example
Part of APQC’s HR Transformation Toolkit, this document uses APQC Process Classification Framework (PCF) - Version 7.3.0 to illustrate how common HR function roles can be…
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Articles|
HR Shared Services Best Practices
This article presents practices that help HR shared services organizations improve performance in terms of cost savings, efficiency, productivity, and effectiveness. Use this…
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