Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Articles|
Benchmarking Code of Conduct
This internationally accepted standard provides detailed guidelines for organizations in conducting their benchmarking activities. Adherence to APQC's code of conduct…
-
Articles|
Financial Evaluation of New Products
How long does it take your finance team to perform financial evaluations for new products? Prepared using data from APQC’s Planning and Management Accounting assessment, this…
-
Articles|
How to Report Quality in a Suite of Measures
Including a small suite of two to five quality measures in an executive measurement report ensures that leaders are aware of quality levels and trends and can address issues…
-
APQC recommends maintaining an awareness of these three factors—frequency, standardization, and transparency—when developing quality measurement to ensure that the…
-
Articles|
APQC's Seven Tenets of Process Management
To build strong processes across the enterprise, organizations must establish a firm foundation based on seven critical tenets. Using real life examples from APQC research,…
-
Flutter Entertainment Plc is a leading sports betting and gaming operator with headquarters in Dublin. With licenses in more than 20 regulated markets and a global presence,…
-
Corporacion Multi Inversiones (CMI) is an agro-industrial corporation with two broad business areas: foods and capital. CMI is a family-owned multilatina company that has…
-
Tetra Pak is a multinational food packaging and processing company headquartered in Pully, Switzerland. Working closely with customers around the globe, the organization…
-
APQC interviewed the Director of Global Business Services and Performance Excellence and Manager of Global Analytics and Process Excellence, to understand the current state…
-
Process analysis involves gathering a set of requirements and needs to guide process design, improvement, and measurement. Organizations can use process analysis to either: …
-
Supporting strategic planning and the execution of its strategic initiatives is the gold star of how process teams provide high-profile, intrinsic value to their…
-
Articles|
Keep BPM Visible to Senior Leaders
Research consistently proves that increased leadership involvement results in greater change and buy-in for improvement initiatives. BPM needs executive-level sponsorship to…
-
Reports & White Papers|
Best Practices for Driving Agility: Better Structures and Strategy Practices
Through the pandemic, even the most traditional, well-established organizations gained real-world experience being agile. Now the question is whether they have the structures…
-
This best practice has been updated from the original published in 2011. Strategic alignment is the first of APQC's Seven Tenets of Process Management℠. Learn how to…
-
The best process people are passionate—in fact, some might even call them obsessive. When they see a bad or broken process, they dig in to learn all they can, zoom out to…