Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates|
Approaches to Drive KM Adoption and Knowledge Reuse
Knowledge management (KM) only works when employees actually use KM tools and resources, so KM teams need to deploy targeted approaches to incentivize them to do so. The list…
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Reports & White Papers|
Choosing the Right Knowledge Transfer Approach
When selecting a knowledge transfer approach for a given scenario, APQC recommends familiarizing yourself with the options and then asking key questions about the nature of…
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Tools & Templates|
Documentation Approaches for Knowledge Capture
Critical knowledge is at risk when it's only stored in employees' heads. Knowledge management (KM) offers a variety of approaches for capturing critical knowledge through…
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Tools & Templates|
Observation and Analysis Approaches for Knowledge Capture
One way to capture critical knowledge is by observing and analyzing employee behaviors. Compared to other critical knowledge capture techniques, such as interviews, these…
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Tools & Templates|
Collaboration Approaches for Knowledge Capture
Collaboration is one of the best ways to get critical knowledge out of people's heads so that it can be captured and transferred. Knowledge management (KM) offers a variety…
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Peer-to-peer knowledge sharing is more interactive and engaging than reading a document or watching a video. It also helps employees build their networks and feel more…
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The surest and most straightforward way to preserve organizational knowledge is by documenting it. Well before the establishment of the knowledge management discipline,…
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Learning sessions remain a go-to knowledge transfer approach because, no matter how much technology you add or subtract from the equation, the overall format is still very…
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One of the primary goals of knowledge management (KM) is to transfer knowledge from those who have it to those who need it. To do this, KM teams need to pull knowledge out of…
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Articles|
Using Experts to Transfer Knowledge
Every organization has subject matter experts with deep know-how and well-honed capabilities. These individuals do highly valuable and often irreplaceable work in their day…
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Tools & Templates|
Learning Approaches for Knowledge Transfer
Learning approaches, such as classes and instructional modules, are designed to optimize employees' skills and competencies. Because skill and competency building often…
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Tools & Templates|
Structured Elicitation Approaches for Knowledge Transfer
Elicitation refers to a series of processes/techniques to make tacit knowledge explicit, or in other words, to extract knowledge stored in someone's head and document it so…
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Tools & Templates|
Peer-based Sharing Approaches for Knowledge Transfer
Peer-based refers to knowledge sharing that occurs directly between employees. Peer-based sharing is interactive and personal, which makes it well-suited to the transfer of…
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Tools & Templates|
Documentation Approaches for Knowledge Transfer
Documentation is the process of codifying knowledge into written, audio, visual, and/or video assets. When knowledge is in the form of content, it can be transferred to…
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Knowledge management benefits project and portfolio management because it offers the tools to help everyone get on the same page, share knowledge with one another, and…