Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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How to Drive Effective Change in Organizations
Change management can be a complex undertaking and is sometimes met with resistance when not implemented effectively.In this podcast recording session, APQC's Madison…
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Managing Process Knowledge
APQC's Jeff Varney, Cindy Hubert, and Lynda Braksiek share valuable insights from the 2023 conference and the latest research into aligning processes and knowledge management…
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2023 Pulse Check: Top KM Priorities & Predictions
Over the past few years, knowledge management (KM) has undergone significant changes and is now driving innovative approaches to address pressing business needs. KM teams are…
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Knowledge Hub and Training: The Power Duo to Turbocharge Employee Performance
According to studies, humans retain only 2% of what they have learned a month later. To transform employee performance, a modern knowledge hub delivers contextually relevant…
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Maximizing the Power of Enterprise Search: Strategies and Best Practices
Organizations with leading knowledge reuse capabilities know employee reusability directly impacts revenue and customer value. Despite this, employees spend 25% of their time…
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How Knowledge Management Helped Change NASA’s Culture
An essential component of a knowledge management program is to use lessons learned from the past to prevent future tragedies. While NASA has a long history of technical…
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Content Management: Lessons from the Front
Content management requires good systems, but technology issues often mask more fundamental gaps around poorly designed content strategy, insufficient enabling processes,…
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Making Change Management Better
Organizations and employees have been through a lot over the last couple of years with no real signs of slowing down. Employees are exhausted and the transformation and new…
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Excellence in KM: An Interview with Executive Vice President of PTT Organization Effectiveness Srisuk Boonpetch
PTT Public Company Limited (PTT) received APQC’s 2022 Excellence in Knowledge Management recognition for achieving Level 5 maturity at the enterprise level on APQC’s KM…
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Untapping KM's Business Potential
Knowledge management teams are most effective when they provide targeted support to the right functions and business areas. This involves finding internal customers who both…
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Is Your Digital Thread Cut Short?
Every company is a technology (and information) company now, and the Digital Thread brings all your data, insights, designs, and processes into one location to find the…
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2022 Excellence in Knowledge Management “Ask Me Anything”
No matter where you are in your knowledge management journey, you have questions about how to level up and take advantage of innovative ideas, techniques, and technologies…
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Bridging Divisions: Collaborating Across Silos
In this webinar recording, Elisabeth Swan, President of Swan Consulting and Associates Inc., share insights and inroads into what we can do as individuals to bridge the…
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The Current State of KM Metrics
Knowledge management programs have evolved rapidly to accommodate remote work, embrace digital transformation, and provide strategic support to the business. In 2022, APQC…
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Building the Roadmap Together: KM Highlights from APQC's Conference
Knowledge management has been on a wild ride for the past few years. KM teams must keep up with rapidly evolving needs for everything from search and discovery to virtual…
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