Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Infographics|
Total Uncollectable Balances as a Percentage of Revenue
It’s more important than ever to know how much bad debt (e.g., payments owed that will never be collected from customers) you hold, particularly in a chaotic business…
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This infographic reviews APQC’s benchmark data on the percentage of active customers that are delinquent at any time during the year and highlights strategies that…
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Decisions to extend or withhold credit can be difficult to make in any time and in any economy. In a global pandemic and economic downturn, these decisions can be even more…
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Order-to-cash (O2C) is an end-to-end process that encompasses all the steps that a company carries out from the time it receives an order to the point at which it receives…
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APQC conducted a research effort (“Transformation in Order-to-Cash”) to understand the state of Order-to-Cash (O2C) process transformation and how leading organizations are…
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Infographics|
Measuring Order-to-Cash
Measurement is a key part of process performance for O2C. Measurement enables decision making at all levels in the organization. Without measuring, leaders manage and make…
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Infographics|
Benefits of O2C End-to-End Process Management
APQC conducted a research effort (“Transformation in Order-to-Cash”) to understand the state of Order-to-Cash (O2C) process transformation and how leading organizations are…
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Infographics|
Total Cost to Manage and Process Collections
Organizations must always be cognizant of the time and effort spent to process collections and mindful of valued customer relationships. Smart companies take a strategic…