Total number of invoices billed to customers (current and delinquent) per FTE that performs the process "manage and process collections"

This measure calculates the number of invoices processed per full-time equivalent (FTE) employee that performs the process "manage and process collections," which consists of posting entries to respective accounts, preparing accounts for receivables, managing the cash collected by the business from its debtors, and recording it in the books of accounts to provide clear information about the availability of the cash. It is part of a set of Staff Productivity measures that help companies assess the efficiency of their staff related to the "manage and process collections" process.

Benchmark Data

Lock

Sorry! Not all users have access to all of our resources.

Want to unlock access to all of our resources?

Learn about Membership Arrow with stem

Measure Category:
Staff Productivity
Measure ID:
100796
Total Sample Size:
2,356 All Companies
Performers:
25th Median 75th
- - -
Key Performance Indicator:
No

Sample image showing interactive filters for more detailed measure peer group data and an interactive graph.

Compute this Measure

Units for this measure are invoices.

Back to Top

Number of invoices billed to customer / Number of FTEs who perform the process "manage and process collections"

Key Terms

Back to Top

FTE - (full-time equivalent employee)

To calculate the number of full-time equivalents employed during the year for each respective process or activity, you must prorate the number of employees and the hours spent performing each process/activity. Assume that a full-time worker represents 40 hours per week. Provide the average number of full-time equivalents employed during the year for each respective process. Include full-time employees, part-time employees, and temporary workers hired during peak demand periods. Allocate only the portion of the employee's time that relates to or supports the activities identified for an applicable process. Prorate management and secretarial time by estimating the level of effort in support of each activity, by process.

For example, a part-time secretary in the finance department for XYZ, Inc. charges all of his time to finance department activities. He works 20 hours per week. The secretary splits his time evenly supporting employees working in the general accounting process and the financial reporting process. Thus, his time should be allocated by process. So, if he works throughout the year and supports these two processes, his time would be split evenly as:

20hrs/40hrs = .5FTE * 50% for general accounting = .25FTE for general accounting

20hrs/40hrs = .5FTE * 50% for financial reporting = .25FTE for financial reporting

Staff Productivity

Staff Productivity is a measure of the efficiency of individuals performing specific processes. Measures in staff productivity generally relate the transaction volume or outcome of the process with the effort in terms of full time equivalent employees to perform the process.

Measure Scope

Back to Top

Cross Industry (7.3.1)

  • 9.2.4.1 - Establish policies for delinquent accounts (10804)
  • 9.2.4.2 - Analyze delinquent account balances (10805)
  • 9.2.4.3 - Correspond/Negotiate with delinquent accounts (10806)
  • 9.2.4.4 - Discuss account resolution with internal parties (10807)
  • 9.2.4.5 - Process adjustments/write off balances (10808)
  • 9.2.4.6 - Perform recovery workout (14007)
  • 9.2.4.7 - Manage default accounts (14008)