Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Webinars & Videos|
Survive and Thrive with a KM Strategy to Drive Innovation
"Innovate or die" has never been truer than it is today amid the global coronavirus-driven economic crisis. In times like these, knowledge management can be an engine that…
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Webinars & Videos|
From Conceptualization to Value creation with Shared Services
Setting up a Shared Service center in India was built out of need with the labor arbitrage making a compelling case, dating back to more than three decades of outsourcing. …
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Webinars & Videos|
Leading Practices in Procurement Transformation
Many have looked for improvements through new areas of focus like automation, strategic sourcing, and category management. But challenges remain, including unclear roles,…
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Webinars & Videos|
2021-2022 KM Trends and Predictions
From the rise of remote work and AI to shifting employee demographics, big changes are forcing organizations to reevaluate their KM priorities and investments. In this…
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Engaging Virtual Communities
In this webinar, APQC’s Lauren Trees outlines ways to build and sustain cross-functional communities of practice in the context of remote and hybrid working. Topics include…
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Webinars & Videos|
Insights into Internal Controls
This webinar summarizes the results of a recent APQC study and provides insight and analytics into the data captured with APQC's research advisor, Christine Doxey. This is…
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Webinars & Videos|
Measure Knowledge Through the Lens of the Business
Quantifying KM’s business impact isn’t easy, but new data analysis and reporting capabilities make it more practicable. In this webinar, APQC KM experts Cindy Hubert, Darcy…
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Webinars & Videos|
What's Really Happening in HR? Highlights from APQC's New Survey
In this webinar, APQC's Principal Research Lead in Human Capital Management, Elissa Tucker shares the results of APQC's survey on the current state of the HR function. During…
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Collaborating on a Successful Virtual Financial Audit
The external audit of financial statements is the process by which organizations hire an independent third-party accounting/professional services firm to examine their…
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Webinars & Videos|
Collaborate and Capture Critical Supply Chain Knowledge
In our 2021 SCM priorities research, 71 percent of supply chain professionals said that innovation would be a top area of focus for their organizations in the coming year…
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Building Success: Effective Process Governance
Process governance can means different things, for some it’s synonymous with process owners. While for others governance is about roles, responsibility, accountability,…
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Benchmarking Sourcing and Procurement
Is your sourcing and procurement function efficient? Is it effective? How do your current practices compare to others? Members often come to APQC for benchmarks and…
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Webinars & Videos|
Travel and Entertainment: The How, The Why, the ROI
The realm of corporate business travel research has a long-existing gap that needs to be addressed, which is, what is the ROI of T&E spend? Furthermore, the nature of travel…
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Webinars & Videos|
Global Supply Chain Realignment: Leveraging the India Opportunity
More than a year now into the global pandemic, global corporations have had to find newer ways of conducting business for survival and growth. Rising protectionist policies,…
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Webinars & Videos|
Tying Knowledge to Action: Strategies for a Modern Digital Workplace
For at least a decade, people have struggled to understand why finding information at work is so much harder than it is outside of work. These problems intensified in 2020,…
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