Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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On an APQC webinar, APQC Executive Director Cindy Hubert facilitated an interactive panel on accelerating KM adoption and behavior change featuring four leaders from KM teams…
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Change management is an essential ingredient in every successful knowledge management (KM) program. Even when KM resources are readily available and KM tools seem intuitive,…
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Webinars & Videos|
An Interactive Conversation with 2020 Excellence in KM Recipients
In this two-hour web event, APQC’s Cindy Hubert, Darcy Lemons, and Lauren Trees facilitated three interactive conversations with leaders from high-achieving KM teams…
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Presentation Slides|
An Interactive Conversation with 2020 Excellence in KM Recipients
In this two-hour web event, APQC’s Cindy Hubert, Darcy Lemons, and Lauren Trees facilitated three interactive conversations with leaders from high-achieving KM teams…
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Tools & Templates|
Approaches to Drive KM Adoption and Knowledge Reuse
Knowledge management (KM) only works when employees actually use KM tools and resources, so KM teams need to deploy targeted approaches to incentivize them to do so. The list…
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Research shows that a knowledge-sharing culture helps an organization work faster and smarter. But building and sustaining this culture isn't easy. Learn about 5 structural…
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Research shows that a knowledge-sharing culture helps an organization work faster and smarter. But building and sustaining this culture isn't always easy. Learn about 5…
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Collections|
Breaking Barriers to Knowledge Sharing
It is critical to understand your organization's culture and what drives people's behaviors before implementing a knowledge management (KM) program. This collection describes…
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Articles|
6 Tips to Get KM Through the Hard Times
This article offers six recommendations for knowledge management to survive crises and come out stronger, based on interviews and feedback from experienced KM leaders.
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Reports & White Papers|
Breaking the Barriers to Knowledge Sharing
To build an effective knowledge management program, you must first understand your organization's culture and what drives people's behaviors. This article describes 10 common…
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APQC’s research cites knowledge hoarding as one of the top barriers to knowledge sharing inside organizations. Hoarding becomes a problem when employees refuse to share…
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APQC’s research cites trust as one of the top barriers to knowledge sharing inside organizations. Trust issues occur when employees lack confidence in the KM program itself…
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APQC’s research cites experience as one of the top barriers to knowledge sharing inside organizations. Experience can inhibit knowledge sharing when employees don’t think…
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In April and May 2020, APQC hosted KM Conversations, a virtual webinar series where KM practitioners share their stories and learn from one another. The second week of the…
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Articles|
KM and Covid-19: Stories from the Front Line
In the crises and chaos of 2020, KM teams have taken on the role of "first responder" to help their organizations adapt. KM has jumped in to close information gaps, solve…