Leading Change Management for a Knowledge Management Program

Change management is an essential ingredient in every successful knowledge management (KM) program. Even when KM resources are readily available and KM tools seem intuitive, getting people to actually use them requires behavior change. Change management provides the facilitation and incentives that enable employees to adjust their behaviors to incorporate knowledge sharing and reuse into their work.

In this article, you will learn about the importance of managing change and what change management looks like at each of APQC’s Levels of KM Maturity.