Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask usResource Results
-
During this session, Google discussed how Artificial Intelligence, driven by Generative AI, is becoming a board-level topic for many businesses, and how it is set to…
-
Presentation Slides|
Addressing Process Improvement & Transformation: Top-Down Strategic or Bottom-Up Data Driven Approaches
Transformation projects often bring a collision of different perspectives about the right approach to change. For example, is it better to start from a strategic top-down…
-
Transformation projects often bring a collision of different perspectives about the right approach to change. For example, is it better to start from a strategic top-down…
-
Infographics|
Process Improvement is the Top Priority for Finance in 2024
APQC surveyed more than 300 professionals to learn about the focus areas, initiatives, and challenges that will shape finance functions in 2024. We found that process…
-
Tools & Templates|
APQC's Seven Tenets of Process Management Supporting Content and Best Practices
This resource guides you towards the best approach to improving your business process management with detailed definitions and process steps for each of APQC's Seven Tenets…
-
Collections|
APQC's Seven Tenets of Process Management in Depth
Process management can revolutionize the way an organization does business and generates value. APQC's Seven Tenets of Process Management℠ provide a clear framework any…
-
When the people involved in business activities that need to be streamlined or reimagined withdraw from the process, managing change becomes even harder than usual. These…
-
Process frameworks help organizations to clarify their processes, better understand the connectivity of processes at a high level, search for process improvement…
-
Tools & Templates|
How to Analyze Process Risk
Every process has inherent risks that can result in unintended consequences. Understanding the source of risks, as well as the reliability of a process, allows an…
-
The goal of process management is to improve performance. Whether an organization wants to retain customers, improve cycle times, boost employee satisfaction, build more…
-
Articles|
APQC's Seven Tenets of Process Management
To build strong processes across the enterprise, organizations must establish a firm foundation based on seven critical tenets. Using real life examples from APQC research,…
-
Collections|
Tools to Evolve BPM's Strategic Value
In our recent research on process automation, APQC found that business process management is potentially more important than ever before. Process management has many of the…
-
Using data from APQC's recent Best Practices in Process Frameworks survey, this article focuses on the top two framework adoption challenges—buy-in and engagement, and…
-
This article helps organizations understand how APQC’s process excellence assets and knowledge work together to empower process professionals. It includes a quick overview of…
-
Infographics|
Defining the Process Excellence Assets
This infographic defines APQC’s process excellence assets and knowledge, including a quick overview of each asset and a link to dive deeper.