Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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This collection brings together summaries of APQC’s major process and performance management research projects from the past five years. All the summaries are open to the…
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Articles|
APQC's Seven Tenets of Process Management
To build strong processes across the enterprise, organizations must establish a firm foundation based on seven critical tenets. Using real life examples from APQC research,…
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Infographics|
Seven Tenets of Process Management
Process management can revolutionize the way an organization does business and generates value. APQC's Seven Tenets of Process Management℠ provide a clear framework any…
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Infographics|
Top 5 Benchmarking Challenges and Tips to Address Them
Benchmarking is an invaluable tool for organizations improving how they conduct business—it provides context on performance and helps pinpoint new practices. Throughout the…
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Exploring Process Automation
APQC recently conducted a survey to understand more around organizations’ process automation efforts and identify how they can overcome some of the above challenges. This…
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Process analysis involves gathering a set of requirements and needs to guide process design, improvement, and measurement. Organizations can use process analysis to either: …
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Process frameworks like APQC’s Process Classification Framework (PCF)® can be used for an array of applications, ranging from understanding an organization’s current state …
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Reports & White Papers|
Best Practices for Driving Agility: Better Structures and Strategy Practices
Through the pandemic, even the most traditional, well-established organizations gained real-world experience being agile. Now the question is whether they have the structures…
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Disruptive events and large-scale changes can drastically shift process performance. These disruptions can be internal or external as well as positive or negative, but they…
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Infographics|
10 Steps to Design and Launch a Great Survey
Surveys are a great tool for research and benchmarking projects—they’re fast, cost-effective, and provide great insights into big populations. But you need to think carefully…
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Articles|
Guidelines for Survey Design
Good survey design is key to achieving reliable and actionable insights from research and benchmarking projects. Survey designers need to create questions that accurately…
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This best practice has been updated from the original published in 2011. Understanding an organization's current level of process management maturity helps leaders make…
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Reports & White Papers|
Unparalleled Portfolio Management: Best-Practice Processes and Lessons Learned
Portfolio management is a means to apply a standardized process for improving value and project delivery. Though many organizations have a portfolio management process for…
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Articles|
Project Portfolio Management: Ensuring Objective Comparisons for Portfolio Decision Making
To ensure alignment with organizational goals-be they revenue, market based, or organizational performance or improvement-the first step of creating a portfolio is a…
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This article shares insights from Smarter Solutions CEO, Forrest Breyfogle, about how organizations can develop an integrated enterprise excellence business management system…