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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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HR Customer Satisfaction
This collection features the results of APQC's survey on HR customer satisfaction. From the resources in this collection learn: Which aspects of HR employees are most…
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Fixing Knowledge & Process Productivity Problems
Wasted time, duplicated work, and inefficient processes have a bearing on an organization’s bottom line. Small inefficiencies add up—and they also impede innovation, agility,…
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Excellence in Knowledge Management 2020
APQC recognized 12 organizations as winners of its Excellence in Knowledge Management award in 2020. The award is based on analysis from APQC’s KM Capability Assessment Tool,…
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Excellence in Knowledge Management 2021
APQC recognized six organizations as recipients of its Excellence in Knowledge Management (KM) recognition in 2021. The recognition is based on analysis from APQC’s KM…
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2021 Knowledge Management Webinars
APQC hosts monthly knowledge management (KM) webinars to connect with our KM members. Some calls feature internal APQC KM experts, whereas others feature external thought…
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2022 Knowledge Management Trends & Predictions
A lot has changed in the last 18 months. Rapidly shifting markets, along with the rise of remote and hybrid work, have caused many organizations to reevaluate their…
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2021 Human Capital Management Webinars
APQC hosts human capital management (HCM) webinars to connect with our members. Some calls feature internal experts discussing APQC's research and findings. For other calls,…
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Artificial Intelligence in the Finance Function
In 2020-21, APQC conducted a survey to explore the use of AI in the finance function. This report explores trends in AI and its applications in finance functions and…
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As the internal and external environments for procurement and sourcing continue to evolve, APQC has taken a deep dive into understanding what skills will be needed for future…
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Artificial Intelligence (AI) In Supply Chain
In 2020, APQC conducted research with 1,000 respondents to examine the use of AI across the supply chain. This content explores trends in AI and its adoption and impact on…
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Optimizing Order-to-Cash
The essential nature of O2C demands attention. O2C focuses on fundamental issues of whether the company is adequately serving the customer and securing the working capital…
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2021 Supply Chain Management Webinars
APQC hosts supply chain management (SCM) webinars to connect with our members. Some calls feature internal experts discussing APQC's research and findings. For other calls,…
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Establishing a Project Management Office (PMO)
A project management office (PMO) is a standardized management structure that provides governance, processes, and shared resources such as methodologies, tools, and…
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Managing Project Knowledge
To help project management teams and offices build the right KM capabilities, APQC conducted research in 2016-2017 exploring the intersection of knowledge and project…
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Wasted time, duplicated work, and inefficient processes chip away at an organization’s bottom line. Small inefficiencies add up—and they can hurt innovation and competitive…
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