Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates|
Sourcing Considerations Checklist: Preferred Provider Model
Next-generation supplier relationship management embraces a continuum of sourcing business models. For the Preferred Provider sourcing business model, here is an easy-to-use…
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Tools & Templates|
Sourcing Considerations Checklist: Performance-Based/Managed Services Model
Next-generation supplier relationship management embraces a continuum of sourcing business models. For the Performance-based/Managed Services sourcing business model, here is…
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Tools & Templates|
Sourcing Considerations Checklist: Vested Model
Next-generation supplier relationship management embraces a continuum of sourcing business models. For the Vested sourcing business model, here is an easy-to-use checklist to…
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Tools & Templates|
Sourcing Considerations Checklist: Shared Services Model
Next-generation supplier relationship management embraces a continuum of sourcing business models. For the Shared Services sourcing business model, here is an easy-to-use…
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Tools & Templates|
Sourcing Considerations Checklist: Equity Partnership Model
Next-generation supplier relationship management embraces a continuum of sourcing business models. For the Equity Partnership business model, here is an easy-to-use checklist…
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Tools & Templates|
Sourcing Considerations Checklist: Approved Provider Model
Next-generation supplier relationship management embraces a continuum of sourcing business models. For the Approved Provider sourcing business model, here is an easy-to-use…
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Research has shown that many, if not most, of the world's most-used sourcing strategies are incomplete for modern procurement challenges. In this article, Kate Vitasek and…
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This article weaves together insights from research conducted by APQC, APQC research advisor Kate Vitasek, author Daniel Coyle, and IBM to provide actionable advice on ways…
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Collections|
Tools to Evolve BPM's Strategic Value
In our recent research on process automation, APQC found that business process management is potentially more important than ever before. Process management has many of the…
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Infographics|
Customer Journey Maps: Driving End-User-Focused Improvement
Customer journey maps are one technique organizations use to merge customer-centricity, data, and process to drive improvements. This infographic helps organizations better…
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Articles|
Understanding Process Knowledge
Process management and knowledge management are separate but related fields that aim to improve organizational efficiency. Organizations are increasingly recognizing the…
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Articles|
Process Management Paradigm Shift
Competencies in Lean, Six Sigma, or business process management are no longer enough for process teams to support their organizations’ needs. Accelerated changes in the…
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Articles|
Introduction to Customer Journey Mapping
Leading organizations use customer journey mapping to turn customer data into actionable insights. In this article, you will learn about the key features and benefits of…
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Tools & Templates|
Customer Journey Map Template
Leading organizations use customer journey mapping to turn customer data into actionable insights. A customer journey map is a depiction of a customer’s key interactions with…
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Collections|
Exploring Process Automation
APQC recently conducted a survey to understand more around organizations’ process automation efforts and identify how they can overcome some of the above challenges. This…
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