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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Reports & White Papers|
Sourcing and Procurement Blueprint for Success
By fostering fruitful supplier relationships and designing strategically focused outcomes, sourcing and procurement professionals now play a central role in addressing supply…
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Reports & White Papers|
Delivering Treasury Success in the "Next Normal"
In partnership with Ernie Humphrey (CEO, Treasury Webinars), APQC launched its Delivering Treasury Success in the Next Normal study to understand what success looks like for…
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Reports & White Papers|
How Process Programs Stack Up: Survey Summary Report
APQC conducted a survey to understand business process management programs’ practices, strategies, and resources. The survey used APQC’s Seven Tenets of Process ManagementSM…
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Reports & White Papers|
Virtual Collaboration: Rules of the Road
Digital transformation, social distancing, and “work from anywhere” are expanding the prevalence and scope of virtual collaboration. In fall 2020, APQC surveyed more than 800…
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Reports & White Papers|
Returning to Work in the Future of Work
In the context of COVID-19, leading organizations will leverage the opportunity to return to work by designing the future of work, employing the lessons, practices, and…
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Reports & White Papers|
Introduction to the Social Enterprise at Work: Paradox as a Path Forward
The power of the social enterprise lies in its ability to bring a human focus to everything it touches, empowering people to work productively with technology to create…
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Reports & White Papers|
Knowledge Management: Creating Context for a Connected World
For organizations that are struggling with knowledge management, new technology solutions can help. But beyond technology, organizations must also help workers understand…
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Reports & White Papers|
Optimizing the End-to-End Order-to-Cash Process
This APQC white paper sponsored by Esker Inc. paper focuses on key drivers for an effective end-to-end Order-to-Cash (O2C) process. It includes the activities encompassing…
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Reports & White Papers|
Delivering Treasury Success in the Next Normal: Survey Summary Report
In 2020, APQC partnered with Ernie Humphrey, CEO of Treasury Webinars, to conduct a survey focused on what success looks like for treasury in the “next normal” (e.g., post…
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Reports & White Papers|
Choosing the Right Knowledge Transfer Approach
When selecting a knowledge transfer approach for a given scenario, APQC recommends familiarizing yourself with the options and then asking key questions about the nature of…
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Reports & White Papers|
Cost Accounting and Management Practices: Cross-Industry Spotlight
APQC conducts ongoing Open Standards Benchmarking® survey research to help organizations benchmark and improve their processes. The research gathers metric data (cost,…
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Reports & White Papers|
Transforming Order-To-Cash Survey Report
Order-to-Cash (O2C) is the end-to-end value stream comprised of managing sales orders, processing customer credit, delivering products/services to customers, invoicing…
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Reports & White Papers|
Supply Chain Planning: Blueprint for Success
APQC’s Supply Chain Planning: Blueprint for Success details the framework and best practices that help optimize processes, governance, infrastructure, and organizational…
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Reports & White Papers|
Unparalleled Portfolio Management: Best-Practice Processes and Lessons Learned
Portfolio management is a means to apply a standardized process for improving value and project delivery. Though many organizations have a portfolio management process for…
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Reports & White Papers|
Intersection of Data, Process, and Knowledge Management
APQC conducted a survey to understand trends in data management programs, their governance, structures, practices and how they integrate with other programs within the…
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