Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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2024 Operational KPI Priorities & Challenges
APQC conducted a survey to understand the common challenges and priorities associated with operational KPIs for process and performance management (PPM) practitioners in 2024…
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Supply Chain Management Tune-up Diagnostics
This collection features diagnostics with key metrics in supply chain planning, manufacturing, logistics, and procurement. APQC's tune-ups feature recent Open Standards…
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Customer Invoicing and Credit Key Benchmarks
Prepared using data from APQC’s Open Standards Benchmarking in customer invoicing and credit, this collection highlights financial management customer invoicing and credit…
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This collection features Credit and Collections data and practices from APQC's Open Standards Benchmarking® surveys for Accounts Receivable and Customer Credit and Invoicing…
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Talent Acquisition Technology
This collection curates findings from organizations that completed APQC’s Open Standards Benchmarking® Assessment in Talent Acquisition during 2023 who are using technology…
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Supply Chain Management Key Benchmarks
Featuring APQC's Open Standards Benchmarking data for supply chain planning, procurement, manufacturing, and logistics, these articles highlight important supply chain…
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Manufacturing Key Benchmarks
These manufacturing benchmarks were prepared using data from APQC’s Open Standards Benchmarking (OSB) in Manufacturing. This collection includes articles that provide median…
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At the close of 2023, APQC's process and performance management group conducted its annual survey to understand the common challenges and priorities of practitioners in 2024…
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HR Function Key Benchmarks
Prepared using APQC's Open Standards Benchmarking® portal, these articles highlight important measures and median metric values for HR organization processes. Metrics…
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APQC's Seven Tenets of Process Management in Depth
Process management can revolutionize the way an organization does business and generates value. APQC's Seven Tenets of Process Management℠ provide a clear framework any…
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Beyond Budgeting and Rolling Forecasts
Rolling forecasts are tools for continuous planning. Organizations don't plan based on an annual set of events, they expect to deliver continuing profitable performance. The…
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Next-Generation Supplier Relationship Management
Much work has been done building good supplier relationship management (SRM) programs. As more companies embrace and adopt SRM best practices, it’s time to look holistically…
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Logistics: Current State Practices Reports
APQC conducts ongoing research in the logistics area to help organizations assess and compare their logistics performance. This collection of research details the current…
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APQC conducts ongoing research in the logistics area to help organizations assess and compare their logistics performance. This collection of research details the current…
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Prepared using data from APQC's Open Standards Benchmarking in finance organization, this collection highlights financial management finance organization key performance…
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