Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates|
Business Factors to Consider When Evaluating Organizational Knowledge Needs: Description and Instructions
The first step in designing, reexamining, and/or updating an organization’s portfolio of KM approaches is to ensure that the KM team understands the knowledge needs of the…
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Tools & Templates|
Understanding KM Maturity Capabilities: Content Management
This tool outlines how KM content management evolves as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the measurement section of APQC’s KM…
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Tools & Templates|
Understanding KM Maturity Capabilities: Knowledge Flow Processes
This tool outlines how building knowledge flow processes evolves as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the knowledge flow…
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Tools & Templates|
Understanding KM Maturity Capabilities: KM Tools and Approaches
This tool outlines how building KM tools and approaches evolves as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the KM tools and…
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Tools & Templates|
Understanding KM Maturity Capabilities: Measurement
This tool outlines how KM measurement evolves as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the measurement section of APQC’s KM…
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Tools & Templates|
Understanding KM Maturity Capabilities: Resources
This tool outlines how building KM resources evolves as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the resources section of APQC’s KM…
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Tools & Templates|
Understanding KM Maturity Capabilities: Governance & Leadership
This tool outlines how building KM governance and leadership evolves as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the governance and…
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Tools & Templates|
Understanding KM Maturity Capabilities: Change Management
This tool outlines how change management evolves as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the change management section of APQC’s…
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Tools & Templates|
Understanding KM Maturity Capabilities: Communications
This tool outlines how building KM communications evolves as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the communications section of…
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Tools & Templates|
Understanding KM Maturity Capabilities: Business Case
This tool outlines how building a KM business case evolves as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the business case section of…
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Tools & Templates|
Understanding KM Maturity Capabilities: Objectives
This tool outlines how KM objectives evolve as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the objectives section of APQC’s KM Capability…
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Tools & Templates|
APQC's Knowledge SWOT Analysis
Knowledge SWOT (strengths, weaknesses, opportunities, threats) analysis is a technique for identifying critical knowledge and planning the knowledge management strategy. This…
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Tools & Templates|
Knowledge Management Design Principles
Every knowledge management program is a little different, but certain success drivers are almost universally applicable. This document distills the collective wisdom of…
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Tools & Templates|
APQC's Criteria to Select KM Projects
This worksheet is designed to help organizations select appropriate knowledge management (KM) pilot projects. When KM teams select pilots, they must consider a range of…