Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates|
End-to-End Process Maps and Measures: Order-to-Cash (Excel)
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This Excel file includes the lists of…
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Tools & Templates|
End-to-End Process Maps and Measures: Order-to-Cash
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This article contains key performance…
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Tools & Templates|
End-to-End Process Maps and Measures: Order-to-Cash (Visio)
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This Visio file includes the maps…
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Tools & Templates|
End-to-End Process Map and Measures: Question-to-Insight
There are several departments and teams in any organization focused on solving problems and providing insights to support decision making (e.g., market research, competitive…
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Tools & Templates|
End-to-End Process Map and Measures: Question-to-Insight (Visio)
There are several departments and teams in any organization focused on solving problems and providing insights to support decision making (e.g., market research, competitive…
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Tools & Templates|
End-to-End Process Map and Measures: Question-to-Insight (Excel)
There are several departments and teams in any organization focused on solving problems and providing insights to support decision making (e.g., market research, competitive…
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Tools & Templates|
Interactive Contact Centers Tune-up Diagnostic
Contact centers are essential to delivering value in a customer-centric organization. Prepared using APQC’s Open Standards Benchmarking® database, this interactive diagnostic…
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Tools & Templates|
Interactive Sales and Marketing Tune-up Diagnostic
Prepared using APQC’s Open Standards Benchmarking® data in Sales and Marketing and updated for 2019, compare your essential sales and marketing metrics against your peers in…
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Tools & Templates|
Sales and Marketing Tune-up Diagnostic
Prepared using APQC’s Open Standards Benchmarking® data in Sales and Marketing, this tune-up diagnostic highlights the most critical key performance indicators in the area of…
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Tools & Templates|
Contact Centers Performance Assessment
APQC's Contact Center research is focused on the main processes across traditional functional boundaries executed by contact centers, including manage sales orders and manage…
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Tools & Templates|
Sales Order Management Rapid Performance Assessment
Complete the Sales and Order Management Rapid Performance Assessment to dig deeper into performance measures associated with perfect order performance, the manage sales…
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Tools & Templates|
Sales and Order Management Performance Assessment
Order management is about keeping track of your orders and making sure the people, process, and partnerships required to complete those tasks are being managed to maximum…
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Tools & Templates|
Sales and Marketing Performance Assessment
Assess the role, maturity, and effectiveness of your corporate sales and marketing function by completing the Sales and Marketing Open Standards Benchmarking Assessment.Sales…