Interactive Contact Centers Tune-up Diagnostic

Published On:
March 16, 2022
Authored By:
APQC
Members-Only Content:

Contact centers are essential to delivering value in a customer-centric organization. Prepared using APQC’s Open Standards Benchmarking® database, this interactive diagnostic in Excel can help you compare your organization's performance on key cost measures for important contact center processes.

Also found in Contact Center Key Benchmarks
Type:
Tools & Templates
Topics:
Customer-focused Processes and Functions, Call Centers, Customer Complaint Handling, Customer Retention, Customer Satisfaction, Customer Service, Customer Support, Contact Centers

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