Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Emerging Technologies for KM: Artificial Intelligence: Americas Region
In February 2024, APQC conducted a survey to understand the impact of current and emerging technologies on KM teams, programs, and capabilities.This report examines the…
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Data and Measures|
Emerging Technologies for KM: EMEA Region
In February 2024, APQC conducted a survey to understand the impact of current and emerging technologies on KM teams, programs, and capabilities.This report summarizes the…
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In recent years, Knowledge Management (KM) teams have become valuable strategic partners in organizations. Typical partners for KM teams include IT, HR, learning and…
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Data and Measures|
Emerging Technologies for KM: Artificial Intelligence: APAC Region
In February 2024, APQC conducted a survey to understand the impact of current and emerging technologies on KM teams, programs, and capabilities.This report examines the…
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Enterprise content management systems that provide employees with timely, useful information can enhance productivity, quality, collaboration, and job satisfaction…
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Collections|
Managing Content So It's Fresh and Findable
Content overload, chaotic repositories, and search frustration—combined with the promise of new technology to tackle these problems—are motivating many organizations to…
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Data and Measures|
Emerging Technologies for KM: Organization KM Maturity Comparison
In February 2024, APQC conducted a survey to understand the impact of current and emerging technologies on KM teams, programs, and capabilities.The report provides an…
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Data and Measures|
Emerging Technologies for KM: Role Level Comparison
In February 2024, APQC conducted a survey to understand the impact of current and emerging technologies on KM teams, programs, and capabilities.The report provides a…
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Data and Measures|
Emerging Technologies for KM: Artificial Intelligence: Organization KM Maturity Comparison
In February 2024, APQC conducted a survey to understand the impact of current and emerging technologies on KM teams, programs, and capabilities.The report provides an…
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Data and Measures|
Emerging Technologies for KM: Artificial Intelligence: Organization Role Level Comparison
In February 2024, APQC conducted a survey to understand the impact of current and emerging technologies on KM teams, programs, and capabilities.The report provides an…
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Presentation Slides|
Creating a Virtual Member of a Community of Practice
During this session, a research project utilizing artificial intelligence in order to develop advanced knowledge management technologies for the Defense Advanced Research…
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Presentation Slides|
The Role of Artificial Intelligence in Process Improvement and Knowledge Management
During this session, Google discussed how Artificial Intelligence, driven by Generative AI, is becoming a board-level topic for many businesses, and how it is set to…
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Presentation Slides|
Storytelling with Data: Grab A Hold of Your Audience & Share your Message
In this session, attendees learned how to effectively shape the stories behind the data to make it more meaningful to stakeholders. They also discovered how Kellanova…
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Presentation Slides|
The True Cost of Losing Knowledge and How to Save It
In this session, participants learned about the pressing challenges organizations face in managing their wealth of knowledge and information. The session explored the…
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In this session, the Canadian Medical Protective Association (CMPA) discussed how they benefited from business process improvement (BPI) and content management. CMPA…
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