Three Keys to Build Effective KM Partnerships
In recent years, Knowledge Management (KM) teams have become valuable strategic partners in organizations. Typical partners for KM teams include IT, HR, learning and development, and digital transformation teams. APQC’s 2024 KM Priorities and Predictions survey revealed that KM teams have opportunities to be seen as business partners. Employees are frustrated with disorganized information, and new technologies like artificial intelligence are crucial for delivering more value. Leaders also recognize the risk of knowledge gaps and silos.
This article outlines three essential strategies they used to get there: developing collaborative relationships, aligning with organizational strategy, and communicating the value of KM. These best practices are supported by case study examples from organizations that have been recognized by APQC’s Excellence in Knowledge Management (EiKM) program in 2022 and 2023.
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