Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Reports & White Papers|
2022 Finance Priorities Survey Report
In the fourth quarter of 2021, APQC conducted its annual survey of finance professionals to explore the focus areas, initiatives, and challenges APQC members and customers…
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Reports & White Papers|
How Knowledge Management Affects Employee Productivity
In 2021, APQC surveyed 982 full-time knowledge workers to understand how employees define productivity, what factors make them more and less productive, and what…
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Reports & White Papers|
Process Interventions for Better Productivity
Too often, the word “productivity” conjures images of manufacturing floors, e-commerce warehouses, or the Toyota Production System. Efficiency (often measured as throughput)…
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Reports & White Papers|
AI in the Finance Function Survey Report: Cross Industry
In 2020-21, APQC conducted a survey to explore the use of AI in the finance function. This report explores trends in AI and its applications in finance functions and…
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Reports & White Papers|
Preparing Procurement Professionals: Your Organization’s Competitive Advantage
Skilled procurement professionals are in high demand, especially after the supply chain disruptions organizations have faced over the past year. However, APQC finds that…
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Reports & White Papers|
AI in Customer Service Survey Report: Cross Industry
In 2020, APQC conducted a survey to explore the use of artificial intelligence (AI) for customer service. This report highlights results from all respondents, including their…
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Reports & White Papers|
Order-to-Cash: Managing for Success in Disruptive Times Survey Report
Organizations need strong foundational processes in place to help them persevere in times of disruption and rapid change. Today, customers have higher expectations of speed…
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Reports & White Papers|
Understanding Sustainability Programs Survey Report
Environment is touted as the next big disruptor organizations should prepare for. In October 2021, APQC conducted a survey to understand the scope of sustainability in…
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Reports & White Papers|
Best Practices for Establishing a Project Management Office
A project management office (PMO) is a standardized management structure that provides governance, processes, and shared resources such as methodologies, tools, and…
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Reports & White Papers|
HR Customer Satisfaction: Survey Report
APQC surveyed employees, from across industries and organization sizes, about their experiences with and perceptions of HR at their current employers. In this survey report,…
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Reports & White Papers|
Leading Practices to Strengthen Internal Controls
Internal controls are mechanisms that organizations put in place to help safeguard assets, ensure reliable and accurate financial reporting, prevent against fraud, and assure…
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Reports & White Papers|
Knowledge Management Is Poised for a Revolution
The 2020s have ushered in a whirlwind of changes that put knowledge management (KM) in a better position than ever before. This whitepaper outlines the current outlook for KM…
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Reports & White Papers|
Procure-to-Pay: Structure and Automation Survey Report
In response to increasing global interest in end-to-end processes, APQC undertook this research in 2021 to get some insights into how organizations are managing their procure…
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Reports & White Papers|
Knowledge Management Trends Survey Report: 2021-2022
In the late summer of 2021, APQC conducted a survey of over 350 knowledge management experts and practitioners to gauge their views on the current state of KM and its future…
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Reports & White Papers|
New Developments in Internal Controls Survey Report
Internal controls are important mechanisms put in place by organizations to help safeguard assets, ensure reliable and accurate financial reporting, prevent against fraud,…
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