Order-to-Cash: Managing for Success in Disruptive Times Survey Report

Published On:
November 23, 2021
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Organizations need strong foundational processes in place to help them persevere in times of disruption and rapid change. Today, customers have higher expectations of speed and transparency in their business transactions, similar to their day-to-day personal consumer transactions. 

APQC and DSCI conducted this survey in the fall of 2021 to learn how organizations are handling the order-to-cash (O2C) process in terms of governing, measuring, automating, and improving it as an end-to-end process.

This research collected data from a global cross-industry audience, primarily business-to-business organizations, on current practices and performance measures.