Order-to-Cash: Managing for Success in Disruptive Times

Organizations need strong foundational processes in place to help them persevere in times of disruption and rapid change. Today, customers have higher expectations of speed and transparency in their business transactions, similar to their day-to-day personal consumer transactions.

APQC and DSCI conducted order-to-cash research to learn how organizations are handling the process in terms of governing, measuring, automating, and improving it as an end-to-end process. This research collected data from a global cross-industry audience on practices and performance measures.