AI in Customer Service Survey Report: Cross Industry

Published On:
November 30, 2021
Authored By:
Members-Only Content:

In 2020, APQC conducted a survey to explore the use of artificial intelligence (AI) for customer service. This report highlights results from all respondents, including their organizations' goals for applying AI in customer service, how and to what extent AI has been adopted, and how the use of AI is impacting key customer service metrics.