Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Government entities are known to be hierarchical, conservative, and characterized by silos. As such, it’s hard for government organizations to change. At APQC’s 2019 Process …
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Infographics|
What Makes Mercer Excellent at KM?
Professional services firm Mercer earned APQC’s 2019 Excellence in Knowledge Management Award in honor of achieving Level 3 on APQC’s KM Capability Assessment Tool at the…
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Webinars & Videos|
Technology Trends in Knowledge Management
In this on-demand webinar, APQC Principal Research Lead Lauren Trees summarizes the latest technology developments affecting KM programs, including cloud platforms,…
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Presentation Slides|
Technology Trends in Knowledge Management
In this presentation, APQC Principal Research Lead Lauren Trees summarizes the latest technology developments affecting KM programs, including cloud platforms, automation and…
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APQC’s research cites awareness as one of the top barriers to knowledge sharing inside organizations. Awareness can become a problem when employees don’t understand what KM…
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APQC’s research cites time as one of the top barriers to knowledge sharing inside organizations. Time can become a problem when employees literally don’t have a moment to…
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Tools & Templates|
Interview Guide for KM Partnerships
To deliver maximum benefit to the business, knowledge management (KM) teams need to build partnerships with support functions and business groups across the organization…
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Tools & Templates|
Knowledge Management Partnership Matrix: Template and Example
Most knowledge management (KM) teams cannot achieve their goals alone. Instead, they must partner with other support functions such as IT, organizational learning, and…
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Webinars & Videos|
Content and Collaboration in the Cloud: Community Call
The move to digital platforms like Microsoft Office 365 and Google G-Suite is currently affecting half of KM programs, with more taking the leap every month. In this webinar,…
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Presentation Slides|
Content and Collaboration in the Cloud: Community Call Slides
The move to digital platforms like Microsoft Office 365 and Google G-Suite is currently affecting half of KM programs, with more taking the leap every month. In this webinar,…
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This executive summary outlines five best practices to embed knowledge and KM activities in the natural flow of employees' work. The recommendations focus on targeting the…
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Articles|
Embed KM Support Roles in the Business
In this article, you’ll learn how best-practice organizations structure embedded KM roles and how they leverage them to provide high-touch support and on-the-ground feedback…
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Case Study|
Excellence in Knowledge Management at Bupa
Bupa Australia earned APQC’s 2019 Excellence in KM Award in honor of achieving Level 3 on APQC’s Knowledge Management Capability Assessment at the business-unit level. This…
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Every KM program involves some activities that require employees to go above and beyond. The best way to motivate employees to take on these responsibilities and execute them…
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Case Study|
Excellence in Knowledge Management at The U.S. Army Engineer Research and Development Center
The U.S. Army Engineer Research and Development Center earned APQC’s 2019 Excellence in KM Award in honor of achieving Level 5 on APQC’s Knowledge Management Capability…
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