Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides|
Reverse Engineering Organizational Resilency
In the wake of black swan events like COVID-19, leaders see building organizational resilience as an urgent priority. But it’s one thing to throw around “resiliency” as a…
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This is the collection of presentation slides for each session from APQC's 2020 Virtual Process and Performance Summit. Click here for the collection of session recordings or…
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Although Collins Aerospace, has used process management for over 20 years, it needed to improve the adoption, ease of use, and scalability of its process management efforts…
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Investment management company Capital Group has transformed its process improvement capability from a singular continuous improvement effort to a holistic operational…
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Process management works best when the tools and mindset needed to enable it are embedded across the enterprise. As part of APQC’s 2020 PPM Online Summit, Christa Bol,…
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For Alvaro Caamaño (Business Process Architect, Intel), setting up a business process management (BPM) framework is like building a house: Without the right foundations and a…
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As the number and complexity of networks exploded around the globe, the organization needed to scale to meet demand. APQC interviewed Mohit Mathur, associate vice president…
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This best practice has been updated from the original published in 2011. The goal of process management is to make the organization better—to give it a stronger position in…
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Articles|
Workplace Innovations: Process in a Pandemic
APQC convened a roundtable discussion on the what the next 90 days will look like for their organizations, roundtable participants also shared some of the innovations that…
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In June 2020, Holly Lyke-Ho-Gland (principal research lead, process and performance management at APQC) and Jonathan Kraft (project manager for process performance and…
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Articles|
Managing Virtual Process Work
This article provides a summary of a roundtable discussion of process and performance management professionals and highlights the ways that process teams have adapted to a…
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Articles|
Process in a Pandemic
This article provides a summary of a roundtable discussion on challenges of process teams during COVID-19, how the pandemic impacts process efforts, and highlights the…
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After numerous mergers and acquisitions, the Dentsu Aegis Network UK found it had multiple processes, for the Media line of business, that lacked consistency across the…
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Collections|
Digital Transformation: Strategy to Tactics
Digital transformation is a high priority for many organizations. Everyone is talking about it, and leaders want to ensure that digital projects are moving forward…
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Articles|
Managing Change for Digital Work
APQC has surveyed and interviewed hundreds of organizations about their digital transformation initiatives over the past two years, and we consistently find that change…