Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
Building Bridges to the Business
In the ever-evolving business world, fundamental KM practices such as close collaboration and partnership with the business and measuring KM's business impact never go out of…
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As part of APQC’s 2024 conference, Brad Bannwart (Senior Program Manager, KM) and Nancy Allen (Senior Program Manager, Global Supply) shared insights and lessons learned from…
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Presentations from APQC’s 2024 Conference
APQC held its annual Process and Knowledge Management Conference in Houston from April 29th to May 2nd, 2024. The conference had a theme of "Connect, Change, Grow," which…
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Emerging Technologies for Knowledge Management
Organizations are harnessing an array of new digital and “smart” technologies to better collect, organize, and distribute enterprise knowledge. This collection contains APQC…
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During APQC’s 2024 conference, the Canadian Medical Protective Association (CMPA) showcased a knowledge capture process using a suggestion management system. They utilized…
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Summaries from APQC’s 2024 Conference
APQC held its annual Process and Knowledge Management Conference in Houston from April 29th to May 2nd, 2024. The conference had a theme of "Connect, Change, Grow," which…
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Presentation Slides|
2024 APQC Connect: Knowledge Management Overview
At the 2024 APQC conference, attendees had access to the APQConnect booth throughout the event. This room provided networking opportunities and offered overviews for…
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Presentation Slides|
Knowledge Revolution with Generative AI: Megatrends and Success Stories Presentation Slides
Artificial intelligence has accelerated interest in knowledge management (KM), automating many tasks and breaking down barriers to adoption within organizations. By contrast,…
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Webinars & Videos|
Knowledge Revolution with Generative AI: Megatrends and Success Stories Webinar
Artificial intelligence has accelerated interest in knowledge management (KM), automating many tasks and breaking down barriers to adoption within organizations. By contrast,…
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On-Demand Knowledge Management Webinar Collection
In this master collection of on-demand KM webinars, you can access recordings, presentation slides, and summaries from past webinars conducted in 2024, 2023, 2022, 2021, 2020…
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2024 Knowledge Management Webinars
APQC takes pride in hosting regular webinars on knowledge management (KM) to provide its valued members with engaging and informative experiences that foster connections and…
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The fast-paced and ever-evolving nature of today's workplace requires organizations to adapt in order to thrive. While external changes can happen, the key to growth lies in…
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Artificial Intelligence (AI) for Knowledge Management
The use of artificial intelligence (AI) is becoming more prevalent and accessible than ever before. This is enabling organizations to explore more effective methods of…
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As organizations plan for the future, AI is becoming increasingly vital for knowledge management (KM) teams. KM practitioners anticipate that AI will be pivotal in key…
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Infographics|
Three Keys to Successful Change Management for AI
Based on APQC's survey on knowledge management priorities and predictions for 2024, organizations are further incorporating artificial intelligence (AI) to elevate enterprise…